Infrastructure Technician/Admin

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

JOB SUMMARY: Under general supervision, provide technical software, hardware and network problem resolution to all computer users. The job requires problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

ESSENTIAL DUTIES & RESPONSIBILITIES (Other duties may be assigned as necessary.):

  • Identifies, diagnoses, and resolves Level One problems for users of the personal computer software and hardware, network, internet and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone or at location for approved Personal Computer (PC) software and Hardware
  • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, internet, dial-in, fax and local-area network access problems.
  • Coordinates timely repair of PC computer equipment covered by third-party maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches where needed.
  • Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs).

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Deliver technical customer support over the phone and on location in a call center environment;
  • identify, troubleshoot and resolve a wide range of technical computer-related problems;
  • make the distinction between Level One and Level Two end-user problems;
  • identify, evaluate and solve end-user workstation problems;
  • support and train end-users in a wide range of software applications as needed;
  • read, understand and apply complex technical information;
  • master new computer technology;
  • maintain cooperative working relationships;
  • demonstrate sensitivity to, and respect for, a diverse population

KNOWLEDGE OF: Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; internet technologies and products; basic understanding of electrical and safety procedures.

EDUCATION and/or EXPERIENCE REQUIRED: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

  • Two to four years college level course work and/or MCP (Microsoft Certified Professional) or equivalent.
  • Two to four years providing end-user phone/location support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

IAS and Integrity Marketing Group are an equal opportunity employer.





PI137466881

Posted
05/24/2021
Type
Full time
Location
Clearwater, FL 33764, US