Installation Coordinator


What makes ABW Appliances a better place to work? That's easy! We're vibrant, we're growing, and we're employee centered. With six locations across the Baltimore and DC Metro area, a 51,000+ sq. foot stocked warehouse, and a progressive leadership team, ABW is the professional choice for premium appliances. For decades, we have been the luxury appliance source for multi-family, production, and custom home builders, as well as designers, architects, and other trade professionals.

ABW Appliances, Appliances A Better Way is a family-owned business and has been growing into an industry leader since 1968. Our focus is on providing the best in luxury appliances, quality appliance installation, and dependable service within the Baltimore-DC Metro areas. That's where you come in…

We are currently seeking a professional, highly motivated Installation Coordinator who will be responsible for sales order fulfillment. A love for meeting new people, providing great customer service and having a positive attitude are essential for this position and our business. We are looking for individuals who are self-starters and solid work ethic.

Do you enjoy meeting new people and helping to make their lives better? Do you want to feel like you matter at work? If you answered yes to any of these questions, then ABW Appliances may be the work family for you.

Position Summary:

As an Installation Coordinator, you will be responsible for scheduling deliveries and installations of major appliances, collecting payments and ensure that the project is completed correctly and within the time-frame promised to the customer. This position requires strong time management skills and the ability to nurture effective relationships with customers. The role will be within a fast-paced, team-oriented environment.

Essential Functions:

  • Serve as the primary point of contact for customers after the time of sale.
  • Coordinating all aspects of the delivery and installation from start to finish.
  • Communicate and maintain contact with customers and coworkers regarding the status of projects.
  • Responsible for working on multiple projects at one time.
  • Respond to emails and calls from customers including answering the department's call group.
  • Enter job notes into ReliaSale.
  • Process credit card payments and forward check payments to Accounting
  • Various other duties as assigned.
. Requirements:
  • High School Diploma or General Education Degree (GED).
  • Minimum of three (3) years' experience in customer service.
  • Experience with Microsoft Office products for Mac and/or Google Docs, Sheets.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to learn new technologies quickly and deal with uncertainty.
  • Ability to establish priorities; identify and resolve problems in a timely manner; and work well in group problem solving situations.
  • Courteous and friendly with high level of professionalism.
  • Willingness to follow procedures and adhere to policies.
  • Ability to Multi-task and have solid organizational skills.
  • Able to actively listen to customer needs and thrive in a fast-paced environment.

Position Details:

  • Job Type: Full-Time
  • Salary: $40,000 - $45,000
  • Schedule: M-F, Rotating Saturdays
  • Benefits: ABW offers a competitive benefits package which includes medical, dental, vision, 401k with company match, short-term and long-term disability, paid leave (vacation, personal, and holidays), and more.


ABW Appliances
Full time
Salary Range
$23,000.00 - 40,000.00
per Year
Salary range estimated by
Jessup, MD 20794, US