Servicing Operations Analyst


Summary: The Servicing Operations Analyst (SOA) will provide operational support to various departments within the company. This position requires a detail-oriented individual who can manage multiple tasks and requests from the various teams. Time management is also very important as the volume of work can sometimes be very high and have conflicting deadlines. The position will require someone who has an understanding of various loan documents in order to ensure accuracy of loan onboarding, payoffs, and billing.

Expected Outcomes: Success in this position will ensure accuracy and compliant onboarding of new loans, payoff and billing generation, and data management. This will greatly impact the service provided to customers and investors.

Essential Duties and Responsibilities:

  • Review loan documents and third-party reports to accurately onboard new loans.
  • Manage creation of Interested Parties in Servicing System.
  • Reviewing loan documents to accurately generate payoff quotes.
  • Processing construction draw disbursements.
  • Enter compliance and loan covenant requirements for tracking.
  • Generate billing installments.
  • Other Projects as assigned.
. Requirements:
  • Prior multifamily mortgage banking and/or property management experience preferred.
  • Proficiency with learning new systems and computer software such as Microsoft Office.
  • Must demonstrate ability to understand and interpret requirements of loan documents.
  • Must demonstrate the ability to successfully manage the demands of multiple deadlines while working as a team player.
  • Must possess strong organization and communication skills with a focus on accuracy and attention to detail.
  • Bachelors degree from an accredited institution preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee's primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the job's relevant industries.



Full time
Salary Range
$52,000.00 - 83,000.00
per Year
Salary range estimated by
Saint Paul, MN 55101, US