Inside Sales

Description:

Summary

The Inside Sales Representative will work cooperatively with Outside Sales to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Essential Duties & Responsibilities

  • Take and process orders from customers promptly and accurately using BisTrack.
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations to recommend specific products and solutions.
  • Recommend alternate products based on cost, availability, or specifications.
  • Present price, credit, and terms in accordance with standard procedures and customers profitability profiles.
  • Accurately process customer transactions such as orders, quotes, or returns.
  • Provide accurate information regarding availability of in-stock items.
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
  • Proactively recommend items needed by customers to increase customer satisfaction improve transaction profitability.
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
  • Educate customers about terminology, features, and benefits of products to improve product related sales and customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Contact customers following sales to ensure ongoing customer satisfactions and resolve any complaint.
  • Fill requests for catalogs, information, or samples.
  • Remain current of consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
  • Set up and maintain customer files.
  • Identify trends in customer satisfaction and dissatisfaction.
  • Manage time effectively, meet personal goals and work effectively with other members of the team.
  • Communicating to the Purchasing Manager unexpected increases or decreases in demand for products.
  • Assist in scheduled physical inventory counts
  • Maintain proficiency in using personal computers, data entry into BisTrack and other office software applicable to the position.
  • Present a professional image communicating in a respectful, courteous, and ethical manner with customers, vendors, co-workers, and supervisors.
  • Comply with all company safety policies, procedures, rules, and guidelines.
  • Attend monthly sales meeting. The date and time of the meeting will be provided to you in advance.
  • Perform any other relevant duties related to this position as directed by management.
  • Present a professional image communicating in a respectful, courteous, and ethical manner with customers, vendors, co-workers, and supervisors.
  • Comply with all company safety policies, procedures, rules, and guidelines.


PM21

. Requirements:

Knowledge, Skills & Abilities

  • High School diploma or GED
  • Proficient with PC, software applications
  • Read, speak, and write English
  • Experience in the building materials industry
  • Excellent listening & communication skills
  • Must have a valid driver's license
  • Ability to learn product information and technical concepts quickly and thoroughly
  • Experience interacting with customers researching product options
  • Must be comfortable selling company products
  • Must be willing to take ownership responsibility for all assigned tasks
  • The ability to fulfill responsibilities quickly and accurately
  • Ability to work with team members from all company departments
  • Able to use rulers, read blueprints




PI134723259

Company
Tague Lumber
Posted
04/23/2021
Type
Full time
Salary Range
$30,000.00 - 52,000.00
per Year
Salary range estimated by
Location
Philadelpia, PA 19144, US