Customer Resolution Representative Job

We Light the Way!

 

Acuity Brands (NYSE: AYI) is transforming the lighting industry. We take pride in our 12,000 employees, and they take pride in working with the best in the industry.  Join a team committed to lighting the way to a more brilliant, connected, and productive world.  Individually we are talented, but together we are unstoppable.  

How you will contribute:

This role is responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support.  Responsibilities may be, but not limited to: order entry & management and post sales warranty issues.

Order Entry:

 -Receives PO from customer and works with customer if needed to clarify and meet order needs.

 -Entry of customer PO into Acuity order management system and Provide order confirmation to customer.

Order Management:

 -Point of contact for customers to support order management needs, status or changes, during order life cycle.

 -Provide direction based on voice-of-the-customer throughout the matrix organization and coordinate activities to meet the customers' needs and provide a superior customer experience.

 -Responsible for developing solutions for order issues leveraging business relationship with ABL matrix partners as needed.

 -Monitor orders for exceptions and holds to ensure orders are produced and shipped in a timely manner and Provide shipping or invoice information upon customer request.

 -Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, and product flow through distribution.

 -Order activation

Post Sales / Warranties:

 -Point of contact for customer to report potential Post Sales issues.

 -Validate inquiry and seek clarification from customers if needed.

 -Submit freight claim on behalf of the customer under company policy and Submit request for warranty claims for defective material and be the liaison between warranty team and Customer/Sales.

 -Implement warranty claim resolution per warranty department's directive and Communicate resolution back to the customer and Sales.

ABS-Lean Initiatives:

 - Use Acuity Business System (ABS) Tools daily for individual and departmental metrics.

 - Use Lean and ABS Tools to identify opportunities within daily work and process improvement events

Qualified Applicants will have:

 

Requirements

0-3 years of experience

 Associates degree or higher required

Communication skills (written and verbal), Organizational skills, Analytical and problem solving skills needed. Must be customer-focus and assertiveness in driving actions required to create a superior service experience for the custome

Physical Requirements
  • Sedentary Work

 

We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

 

Please utilize the internal career site to apply if you are a current employee at Acuity Brands. 

 

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

 

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

 

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

Company
Acuity Brands
Posted
04/21/2021
Salary Range
$25,000.00 - 37,000.00
per Year
Salary range estimated by
Location
Conyers, GA 30012, US