Customer Service Representative II - Full Time, Days (No weekends, holidays, oron call commitment)

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.


TriHealth is looking for a charismatic candidate with great customer service approach, Epic knowledge, and time management skills to join our team as Customer Service Representative.


Job Summary

Handle escalated calls promptly from patient inquiries regarding hospital/physician billing procedures, policies, and statements. Train new hires and coach existing team members. Utilizes multiple resources to resolve patient inquiries while on the phone, reviewing payment history, analyzing previous notes, ensuring adequate patient or /insurance payment history. Collects patient payments, arrange for debt repayment or establish repayment schedules, based on payment arrangement policy, also discuss hospital Financial Assistance/Charity Policy. Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB).Documents all patient account activities concisely, and or including future steps needed for resolution. Interact effectively with other administrative departments and hospital service areas to facilitate patient account resolution via established means of communication. Follows scripts as provided by the call center management to facilitate consistent and expedient account resolution. Performs other duties as assigned by management to assist in meeting expected departmental goals. Maintains confidentiality of all protected health information (PHI).


Minimum Requirements:

  • Education: High School Degree
  • Experience: 1-2 years of customer service experience.  Healthcare experience preferred.
  • Specialized Knowledge: Proficient in PC applications.  Epic knowledge / experience desired.


TriHealth provides unique opportunities from across disciplines in many different aspects patient care, care coordination, education and management. We are unique because we know that team members who focus on our mission and values provide excellent patient care. 


You can also expect a comprehensive Benefits package that includes but not limited to:

  • First class Medical, Dental and Vision insurance (Prescription drug coverage)
  • 401K
  • Disability
  • Tuition Reimbursement Program
  • Healthy Living Program:  Earn Discounts on Medical Plan Expenses
  • Fitness Centers
  • Vendor Discounts


If you’re interested in joining our world-class team, Apply today!  


Job Keywords:

Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator





Job Title:  Customer Service Representative II - Full Time, Days (No weekends, holidays, or on call commitment)


Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No

TriHealth Inc.
Salary Range
$21,000.00 - 30,000.00
per Year
Salary range estimated by
Norwood, OH 45212, US