Call Center & Research Specialist (Administrative)

Tax Management Associates, Inc is seeking a qualified individual to work in our Call Center in Brighton, Michigan (this is not a remote position).

Call Center & Research Specialists will be reviewing Principal Residence Exemptions (PRE) within Michigan to ensure that only taxpayers that qualify are receiving an exemption. This program requires a high level of professionalism as Specialists will be working in a secure environment with sensitive information.

Responsibilities include:

  • Making calls to gather research on accounts and taking calls to explain specific statutes and assist in guiding the public through the audit process.
  • Updating and maintaining database information, including account research and notation.
  • Other responsibilities include, but are not limited to, organizing a structured filing system, and following processes and procedures for specific tasks.

Job Requirements for Analyst:

  • Candidates must enjoy working as a team with others and interacting with the general public.
  • Candidates must have strong verbal communication and organizational skills, strong attention to detail, and critical thinking skills.
  • Candidates must have advanced working knowledge of Microsoft Office, Google Chrome, and Microsoft Outlook.
  • Candidates must have a minimum of a High School degree. College degree preferred.
  • Assessing Certification or PRE experience preferred.
  • Candidates must be able to pass a thorough background check and periodic drug screening.

Salary range depending on experience and qualifications $32,000 - $36,000 per year.

About us:

Tax Management Associates is a national property tax consulting and audit firm. TMA works exclusively with state and local government clients to provide services related to this area of taxation and tax administration. In business for over thirty years, TMA's growth has created opportunities across the country. TMA sales professionals create and maintain client relationships all over the United States and assist in the development and delivery of all of TMA's products and services.

We offer competitive salary and a comprehensive benefits package, intensive training, career opportunities, and an environment that fosters work-life balance, including:

  • Ten paid holidays per year
  • Generous Paid Time Off Policy (18 days/year to start)
  • Discretionary Company Match on 401(k)
  • Tuition Reimbursement
  • Medical & dental insurance for employee and family (65% paid)
  • Group term life and long-term disability insurance (100% paid)
  • Vision, short-term disability, voluntary life insurance
  • Supplemental insurance including universal life, cancer, accident, critical illness and supplemental health (SHOP)

Tax Management Associates (TMA) is a proud supporter of our U.S. military, veterans and their families. We are members of the Employer Support of the Guard and Reserve (ESGR) and the Wounded Warriors Project's Warriors to Work program. We will continue to seek qualified active duty, transitioning military and veteran candidates for our open positions. If you are a veteran, we strongly encourage you to apply. We thank you for your service to our country!

Tax Management Associates (TMA) is an equal opportunity employer committed to an inclusive workplace and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with its obligations under federal law, each company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance in employment qualified women, minorities, disabled individuals, and veterans.


Full time
Salary Range
$27,000.00 - 42,000.00
per Year
Salary range estimated by
Brighton, MI 48114, US