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eLearning Specialist

This eLearning Specialist will be responsible for assisting our franchisees with eLearning and instructor led training through our eLearning systems. This position will be responsible for maintaining the LMS systems.


Essential Duties/Responsibilities

  • Maintain the Learning Management System software, Docebo
  • Complete layout, formatting, and configuration of our LMS software with the direction of the Director of eLearning
  • Create credentials for new users in our LMS
  • Terminate and reset password credentials for users in our LMS
  • Provide technical support via email and phone to franchisees and internal employees regarding the LMS software
  • Complete Administrative tasks for the Director or eLearning and training team members
  • Complete documents and prep work for training team members in preparation for Instructor Led Training classes

Competency – Knowledge, Skills and Abilities:

  • Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, One Drive, Share Point)
  • Ability to assist team members with Microsoft Office questions and issues
  • Knowledge of LMS software
  • Excellent Communication skills (via phone and in person)
  • Administration skills
  • Technology skills
  • Priority Management skills
  • Problem Solving skills
  • Ability to learn, operate, format, layout, and configure our main LMS software
  • Ability to create documents and reports
  • Ability to communicate with PDRI, Independent franchises and PDO offices via phone and email to provide learning related information and resolve technical issues with the LMS and registration system
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently
  • Ability to pass and maintain a satisfactory background check
  • Ability to follow and represent our company’s Vision, Mission Values, and 10 Serving Basics

Required Education and Experience

  • High School Diploma or GED
  • 2 years’ experience in systems administration (LMS systems)

Preferred Education and Experience

  • Experience working and configuring Docebo Learning Management Systems
  • Experience and/or knowledge of Articulate Storyline, HTML 5, csv files
  • Experience working in WordPress




PI133762251

Posted
04/10/2021
Type
Full time
Salary Range
$41,000.00 - 76,000.00
per Year
Salary range estimated by
Location
Jacksonville, FL 32256, US