SATCOM Technician

Description:

The AISR Tier 1 Technician will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's tasking will include shift work including weekends and holidays.

Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

Primary Duties

• Continuously monitor network and space segment performance to provide customer tier 1 support as required.

• Monitor and report on the quality of user Full Motion Video (FMV).

• Support and escalate user network issues to appropriate offices.

• Track and manage automated service interruptions for the network users' awareness.

• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.

• Monitor ViaSat equipment configurations and network performance, in real time, and report conditions and anomalies to the designated team lead.

• Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead.

• Support user access and troubleshoot ViaSat KuSS and KaSS remotes.

• Prepare reports on network utilization, performance and activity as required.

• Open and track trouble tickets as required to resolve network or terminal issues.

• Isolate and correct network faults using network management tools (ViaSat SAM/NMS).

• Manage service restoration activities and track/update trouble ticketing system (Remedy).

• Provide status reports to customers and management personnel.

• Provide testing and implementation support of new software releases for deployed network equipment.

• Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing. Maintain timely and accurate helpdesk records using the ticket management system.

• Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

• Ensure network connectivity of all workstations

• Manage all network hardware and equipment

• Install and maintain equipment and cabling for telecommunications systems, digital communications systems, and LAN communications and systems

• Administer all equipment, hardware and software upgrades for telecommunications systems, digital communications systems, and LAN communications and systems

• Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem

• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery

• Work with end users and department heads to identify and document required network service levels

• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts

• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services

• Manage security solutions

• Monitor and test network performance and provide network performance statistics and reports

• Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables

• Respond to emergency network outages in accordance with business continuity and disaster recovery plans

• Administer and maintain end user accounts, permissions, and access rights

• Perform and test system backups and recovery

• Practice network asset management including maintenance of network component inventory and vendor support contracts

• Perform network and security audits

• Perform network design and capacity planning

• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives while maintaining the security and integrity of the data, system and network

• Generate metrics, project status reports and operating status reports for management and team members

• Provide guidance to less experienced personnel

• Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues

• Provide service desk and technical support to users

• Perform routine to moderately complex problem analysis and resolution design for systems and applications

• Support, communicate, reinforce and defend the mission, values and culture of the organization



. Requirements:

• Bachelor's degree in computer science or related technical field or equivalent combination of education and experience. Four years of additional relevant experience will substitute for a bachelor's degree.

• Minimum of 2 years applicable information systems experience

• Competent technical expertise and application domain knowledge

• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination.

• Security+ certification


Qualification Preferences

• IP Routing

• Linux/Unix

• Microsoft Office suite

• Trouble ticket tracking

• ViaSat Arclight 2 KuSS/KaSS operations





PI133493466

Posted
04/07/2021
Type
Full time
Salary Range
$26,000.00 - 47,000.00
per Year
Salary range estimated by
Location
Tampa, FL 33602, US