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Customer Service Associate Expert

**JOB DESCRIPTION**

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.(ApplicantAccommodation@t-mobile.com or call 1-844-873-9500)
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

Due to COVID-19 this position will start training in a work from home environment and when the impact of COVID-19 decreases, the position will move to our onsite customer experience center.
Be the Expert. Redefine Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!

**RESPONSIBILITIES**

We’ll count on you to:

Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve
Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
Support team initiatives and create an inclusive environment
Company
T-Mobile
Posted
02/18/2021
Salary Range
$26,000.00 - 36,000.00
per Year
Salary range estimated by
Location
Richmond, VA 23219, US