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Customer Service Representative

SUMMARY

This position monitors and coordinates the movement of customer shipments through the ProTrans transportation network. The Customer Service Rep ensures system integrity and escalates shipment issues to the appropriate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following, depending on job assignment.

  • Answer Phones
  • Schedule Pick up requests
  • Facilitates inter-company communications to support customer need and satisfy customer expectations.
  • Track and Trace: Ensure customer shipments in ProTrans TMS are running timely to meet the requested delivery date based on agreed-upon en route transit time
  • Ensure all shipments in the system are confirmed for pickup and delivery.
  • Maintains a safe work environment.
  • Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
  • This list should not be considered all-inclusive as other duties may be assigned as needed.
  • This position operates on a Swing Schedule with 12 hour shifts.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Expertise in multi-tasking
  • Proficient with Microsoft Office System (especially Microsoft Word, Microsoft Excel, and Microsoft Outlook ).

Qualified applicants must possess good communication and problem-solving skills. As the Transportation Administrator will be making and receiving many phone calls, verbal communication and listening skills are especially important. The ability to communicate through e-mail, good typing, spelling, and writing skills are also necessary. Basic to intermediate computer knowledge and good interpersonal skills also are important qualities.

EDUCATION and/or EXPERIENCE

HS Diploma/GED required.

LANGUAGE SKILLS

Ability to interpret documents such as safety and operating instructions.

Bilingual (English/Spanish) is preferred, but not required.

MATHEMATICAL SKILLS

The ability to apply statistical techniques to shipment and delivery data is required.

REASONING ABILITY

Ability to solve practical problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the physical ability to work on a computer for several hours at a time. Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PM20





PI129336011

Posted
01/27/2021
Type
Full time
Salary Range
$22,000.00 - 31,000.00
per Year
Salary range estimated by
Location
Indianapolis, IN 46241, US