Food Safety & Quality System Supervisor

Job Location: ​Franklin Park, IL, US
Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

This position is located in Franklin Park (Chicago), one of the major Ferrero plant acquired in North America with 700+ employees producing iconic products: Butterfinger, Baby Ruth and Nips. The Food safety & Quality systems Supervisor is a key functional and management position in the Ferrero Quality Organization, in charge of developing and managing the Quality system (Model ISO9001) and the Food safety system (GFSI/FSSC22000) for the plant.

As a member of the Quality Leadership Team of the plant, this position reports directly to the Head of Quality. She/He is actively involved in cross functional work with Production, R&D/Technology, Engineering, Maintenance, HR, Finance. The FS & QS Supervisor leads the implementation of the Ferrero Food Safety and Quality Standards. Manage and coordinate internal and external audits. Leads root cause analysis related to Non-Conformances on the FS and Quality systems and is responsible for employees’ Quality training and development, related to FS and Q systems.This is a key role in the transformation of the plant, and a great opportunity for a talented individual.

Main Responsibilities:
  1. Implement during the next two years, a Quality system following ISO9001 model and Ferrero standard, in collaboration with Corporate Quality.
  2. Develop and sustain a Food Safety system based on model FSSC22000.
  • Overview and Manage the quality documentation in collaboration with the Quality supervisors in charge or sections of the plant
  • Create and update Food Safety Procedures
  • Prepare & coordinate all Food Safety & quality auditing and inspections for the site.
  • Manage various certifications.
  • Manage Food safety plans: Facilitate risk analysis, maintain HACCP and HARPC plans, manage the validation and verification of Preventive Controls, maintain recall procedure.
  • Develop and validate the sanitation program.
  1. Supervise the pest control provider and monitor trends, correctives actions related.
  2. Coordinates the plant food safety team

  5. Oversee Employee Training

  • Develop the employee training programs and presentation, ensure they are updated
  • Conduct plant wide training with all employees and assist with auto-control training
  • Coordinate training of the plant internal auditors.

  6. Manage Audits

  • Coordinates internal audit planning and execution, including plant, external warehouse, services providers.
  • Assures preparation and maintenance of all the certifications related to quality: standard Group certifications (ISO9001 and FSSC22000), certifications required by clients or local authorities.

  7. Manage Performance measurement

  • Monitors process indicators included consumers complaints and assures central data collection related to quality, certification and management system matters.
  • Monitors KPI and reports on the action plans progress to Plant Manager and to plant team
Who we are looking for:
  • 4 to 7 years of experience in a comparable environment 
  • Quality Assurance experience in a food manufacturing environment
  • Educational background in Food Safety/Microbiology/Food Science or related field is an asset
  • Knowledge of Food Safety programs and GMP’s
  • Knowledge of ISO Standards – ISO 9001 and FSSC 22000
  • Internal auditing experience is an asset
  • Ability to conduct presentations and training sessions
  • Excellent analytical and organizational skills
  • Ability to prioritize and handle multiple tasks and deadlines
  • Demonstrated ability to work effectively with others
  • Strong communication skills in a multi-cultural environment
  • Knowledge of Ferrero’s products and Quality/Food Safety standards
  • Knowledge of Ferrero company processes
How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Salary Range
$59,000.00 - 92,000.00
per Year
Salary range estimated by
Franklin Park, IL 60131, US