The Training and Development Manager is responsible for developing, implementing and maintaining a comprehensive training and development program for all lines of business for the Patient Access Center as well as Faculty Practice Group.  Which focuses on building the knowledge base and skills needed to reach optimal performance within the departments.


The Manager, in conjunction with departmental leaders will: identify training and development needs based on job descriptions and required competencies, create and update training materials utilizing e-learning software when appropriate, facilitate the development and implementation of a training program for new associates and a performance management program for ongoing staff development. Manager is responsible for the certification program of training staff. 


Education/Skills required: 

  • Bachelor’s degree required 
  • 3-5 years in curriculum development in an academic setting and/or 3-5 years in staff development  
  • Experience in call center, healthcare, project management and billing. 
  • Demonstrated Leadership abilities highly effective presentation and public speaking abilities  
  • Highly Effective verbal and written communication skills  
  • Excellent Interpersonal Skills  
  • Ability to be proactive, self-motivated and self-directed  
  • Depth of practical experience in both technical and non-technical training 
  • Proficiency in Microsoft applications (Word, Excel, PowerPoint, Visio).  
  • Experience with on-line training and development software (e.g. Articulate) highly desirable. 


Department: Patient Access Center Bargaining Unit: Non Union Campus: TARRYTOWN  Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: HOURS VARY Req ID: 135686 


Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 



Salary Range
$74,000.00 - 139,000.00
per Year
Salary range estimated by