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Service Technician - Hinesville, GA

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Customer Service Technician responsibilities include but are not limited to: installs and repairs single and multi-line residential and business accounts. This position maintains and repairs outside plant cables, which include, copper and fiber, which are underground, direct buried, and aerial. Must be able to work overtime and take callouts. Excellent customer and team skills are required.

The Main Responsibilities
  • Installs telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by Lumen rocedures.
  • Maintains, expands, replaces and repairs all plant facilities and subscriber apparatus required to provide service to customers.
  • Interacts directly with Lumen customers and support sales efforts.
  • Installs, repairs, tests and modifies line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops.
  • Inspects subscriber premises to determine the appropriate method of installation.
  • Tests newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment.
  • Performs appropriate testing to ensure proper transmission and supervision specifications.
  • Works closely with Dispatch for work assignments such as troubles report and service orders.
  • Records transmission readings, daily time and function codes in Work Force Management.
  • Refurbishes cable and installs facilities within pedestals and/or terminals.
  • Actively supports sales and marketing related activities through the YouCan Program.
  • Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment..
  • Unreels and strings aerial lines; installs conduits and pole hardware.
  • Pulls lines through conduit by hand or with use of a winch.
  • Observes all safety rules and regulatins.
  • Installs and maintains data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.
  • Assists other Technicial personnel in performance of their duties when requested.
  • Locates buried telephone cables.
  • Installation/troubleshooting high-speed internet and data networks.
  • Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
  • Assumes all other duties as assigned. 
What We Look For in a Candidate
  • Education: High School Diploma or GED
  • One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
  • Must have working knowledge of PC’s, including basic computer operational tasks.
  • Must have strong interpersonal communication skills for communicating Lumen's products and services to customers.
  • Must possess a valid driver’s license and have a safe driving record.
  • Must be able to safely use hooks, ladders, and bucket trucks to climb poles.
  • Heavy lifting as required (85 lb. extension ladders).
  • May work in confined spaces (utility holes, attics, crawl spaces).
  • Must be able to work outside in all weather conditions.
  • Must be able to respond to callouts after hours, work overtime, shift, weekends, and holidays as required.
  • Must be able to travel overnight as necessary for business requirements and training.
  • Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location.
What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. 

Requisition #: 230333

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range
$34,000.00 - 58,000.00
per Year
Salary range estimated by