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Business Analyst

Req Id: 272139 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


As a representative of Bell Business Markets (BBM) and in the role of Business Analyst, the successful candidate will participate in various types of projects (transformation, new product/tool Introduction, tool and/or process enhancements, non-standard complex solutions etc.) in order to ensure their implementation will consider all the different aspects of the various processes impacted.  The Business Analyst will have to consider the big picture in alignment with the BBM transformation program.


BBM is looking for a bright minded individual with solid business analysis skills who is capable of driving change while working through complex issues. Within the BBM Transformation – Data Service Provisioning team, the Business Analyst will be part of a team responsible for the optimization and delivery of exciting transformation projects.  


This is an exciting opportunity to work with high calibre professionals on projects that make Bell better. If you have a background in the analysis and development of processes through transformational programs and are experienced and passionate about improved service and the customer experience, this is a great opportunity to play a leading role in contributing to Bell’s key strategic imperatives.

 Job duties / accountabilities:

  • Represent the BBM Client Care team on system and process improvement initiatives.
  • Work closely with colleagues and other business stakeholders to deliver various projects.
  • Optimize delivery through the process life cycle (ordering to delivery to billing).
  • Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.
  • Collaborate with subject matter experts to define technically appropriate solutions that meet users’ requirements.
  • Ensure detailed documentation of business requirements and operational methods.
  • Document affected processes (current mode of operations vs future mode of operation) and procedures.
  • Participate in the creation of change management strategy.
  • Provide information to help build the training strategy.
  • Support Trainers and provide information to help build the training strategy.
  • Support users from project development through to normalization.


Critical Qualifications/Competencies:

  • Analytical and technical skills.
  • Conceptual thinking and creative problem solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to lead and influence others.
  • Professional work ethic, inter-personal skills and strong organizational skills are essential.
  • High level knowledge of BBM Data Service Provisioning products, processes and systems.
  • Knowledge of Bell Mobility products, systems and processes.
  • Collaboration and negotiation skills.
  • Flexibility; ability to comfortably operate in a rapidly evolving environment.
  • Advanced MS Office skills, particularly MS Excel and MS PowerPoint.
  • Advanced MS Visio skills with strong ability to draw processes.
  • Ability to manage multiple projects simultaneously.
  • A demonstrated ability to deliver results with particular strengths in:
    • Organizational skills
    • An ability to work independently


 Preferred Qualifications/Competencies:

  • Certification or recognized training in Business Analysis.
  • User Experience (UX) and certification
  • Previous experience in Data Service Provisioning
  • Experience in developing requirements for business process and systems integration projects.
  • English is essential




Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Verdun 
Application Deadline: 11/20/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, ON, Mississauga


Bell, one of Canada's Top 100 Employers.

Salary Range
$69,000.00 - 91,000.00
per Year
Salary range estimated by
Mississauga, ON, CA