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Business Analyst, eCommerce, Digital Factory (2 year contract)




Requisition ID: 91380


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about our Digital Banking career opportunities, explore our Communities of Practice, or hear from our leaders, check out our Technology at Scotia career page.



The Business Analyst Contributes to the overall success of the eCommerce Enablement Team in defining the business and technical requirements of our enterprise platform Adobe Experience Manager. The eCommerce Business Analyst will ensure specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. They will also ensure all activities conducted follow governing regulations, internal policies and procedures.



Is this role right for you?


  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking and problem-solving skills with a lean and agile mentality.
  • Champions a high-performance environment and contributes to an inclusive work environment.
  • Identify and report on common sources of technical issues or questions and make platform recommendations to cross-functional teams.
  • Identify and report on common sources of technical issues and support teams in quickly finding a resolution
  • Stays on the lookout for ways to improve monitoring, discover issues and deliver better value to the platform and the digital customer experience.
  • Lead with a strategic mindset and understands the platform principles of reusability and scalability.
  • Work with cross-functional teams in determining the best edge cases to support reusability across the platform.
  • Define and document the platform user requirements while keeping an eye out for any process important opportunities.
  • Requirements definition or clarification and writing/updating agile stories.
  • Support with backlog grooming and prioritization and participates in test case definition and user acceptance testing.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.



Do you have the skills that will enable you to succeed?


  • Bachelor’s degree in a technical field such as computer science, computer engineering, or related field required. MBA or other related advanced degree preferred. Basic knowledge of programming languages to comprehend reading code and basic functions.
  • Intermediate or advanced experience working with Adobe Experience Manager
  • Ideally has Adobe Certified Business Practitioner certification
  • Other industry-related certifications such as CBAP
  • Working knowledge in the use of JIRA/Confluence
  • Strong communication and business writing skills
  • Analytical and creative thinking and practical problem-solving skills
  • Intermediate or advanced level knowledge of SDLC


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *


*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


Salary Range
$66,000.00 - 86,000.00
per Year
Salary range estimated by
Toronto, ON, CA