Retail Manager

2nd Ave Value Stores and Village Thrift Stores have been dedicated to bringing its customers the best value and quality in second-hand clothing, household goods and collectibles since 1959. We have provided millions of dollars to charities by purchasing our merchandise through their collection efforts.

The Retail Manager is an integral part of the 2nd Ave Stores Leadership Team. By collaborating with the Operations Manager and the Store General Manager, Retail Managers facilitate the best experience for our customers. The Retail Manager upholds company standards throughout all customer areas of the store, remaining aware of customer needs, and ensuring fast, accurate and upstanding service by all retail team members at the registers, on the retail floor, and in the fitting room area. The Retail Manager supervision takes the form of side-by-side involvement in the work to observe, assess and coach performance, as well as to set the pace of work. The Retail Manager links his/her every action to productivity and business results

Your Responsibilities

· Manage all aspects of the Retail floor

· Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as write and comprehend simple and complex instructions, short correspondence, and memos.

· Effectively present information in one-on-one and small group situations to Leadership and other employees of the organization.

· Respond to common inquiries or complaints from customer.

· Facilitate great customer service and cultivate relationships through new Loyalty Card memberships

· Ensure store performance meets financial targets and key metrics based on annual and quarterly budget

· Monitor and set the pace of work through example

· Schedule supervisors and team members for cash registers and sales floor to meet customer demand.

· Familiarize the team on issues of loss Prevention, Safety, & Cash/Tender Control

Your Characteristics:

· Team Motivated

· High Energy

· Self-Starter

· Detail Oriented

· Thrive in a fast-paced environment

· Ability to organize and prioritize a variety of tasks/projects

· Familiar with high volume and discount sales

· Adaptability to constantly changing retail industry

· Incredible customer service ability with great people skills

· Ability to work within strict time frames and resolute deadlines

· 6+ months experience leading a team

· Comfortable presenting information and delegating duties

· Enjoy mathematics

· Proficient with Microsoft Word, Excel and PowerPoint

· Spanish Bilingual highly preferred but not required

Minimum Qualifications:

· High School Diploma or equivalent required

· Experience supervising and directing a team

· Retail experience preferred but not required

· Open Availability including Evenings and Weekends

· Read, write and speak English fluently

· 18 years of age or older

Job Type: Full-time

Compensation: $45,000.00 - $53,000.00 per year


2nd Ave LLC
Salary Range
$42,000.00 - 82,000.00
per Year
Salary range estimated by
North Wales, PA 19454, US