Manager Comms Customer

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.


We are looking for a self-motivated, dynamic, communications professional to join the corporate communications team. You have excellent written and verbal communication skills and have a proven ability to craft effective and compelling messages. You are a strong writer with the ability to take complex information and turn it into compelling and engaging content that is easily understood by different audiences. You are a passionate storyteller and bring creative, fresh ideas to your team. You’re a highly organized, detail-oriented team player who thrives in a deadline-driven environment, where the needs of the client are constantly evolving. You are comfortable working with executives and have experience with both internal and external communications.
This is a full-time position based in Toronto, and reports to the Director of Communications, Customer. 


What you will be doing:

  • Driving communications programs end-to-end in support Rogers efforts to build best in class customer experience and a high performing culture.
  • Support internal communications program to drive a customer first culture across the company & strong employee engagement across the Customer Experience & Care organization
  • Partner with colleagues across communications and frontline teams to create compelling content to leverage internally and externally
  • Develop and maintain strong relationships with cross-functional colleagues to align on shared goals and strategies
  • The ability to bring creative ideas to life. Sourcing and developing positive stories that profile our frontline teams and customers.
  • Create dynamic and engaging content to support customer-first and frontline initiatives, including written and video content, town halls, presentations, speaking notes
  • Collaborating in partnership with different teams across the company to tell a customer first story.


What you have: 

  • You have a minimum of 5 years of experience working in PR/communications, including supporting leader and employee communications
  • You are a great writer with a passion for storytelling.
  • You have a University degree and/or diploma in communications or public relations.
  • You’re a creative thinker with a proven track record for bringing fresh thinking to the table and implementing new ideas.
  • You’re an excellent team player that enjoys collaborating with different people across an organization.
  • You can manage multiple projects and deliver on tight deadlines in a fast-paced corporate environment.


Schedule: Full timeShift: DayLength of Contract: No SelectionWork Location: 333 Bloor Street East (012), Toronto, ON Travel Requirements: Up to 10%Posting Category/Function: Communications & Corporate CommunicationRequisition ID: 201945 Together, we'll make more possible, and these six shared values guide and define our work: 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 Posting Notes:  Corporate 


Salary Range
$92,000.00 - 113,000.00
per Year
Salary range estimated by
Toronto, ON M4W 1G9, CA