Business Relationship Lead

Auto req ID: 6464 
Title: Business Relationship Lead 
Job Function: Information Technology 
Location: PLANO 
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  


At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?


Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

We need people who wake up every day with a passion for customers and who come to work with the creativity and drive to make amazing things happen. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Write it with us and make it legendary.


Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Business Relationship Lead.

Job Summary

Within a product, portfolio or capability area, the Business Relationship Lead oversees the business analysis activities within portfolio management and throughout the Information Technology lifecycle (Design, Transition, Operation, and Continual Service Improvement). The Business Relationship Lead collaborates with business leadership to understand business strategies and capabilities needs and then works with Enterprise Architecture to develop technology roadmaps required to enable the appropriate Information Technology strategies and capabilities. The Business Relationship Lead assesses incoming Information Technology demand across an entire portfolio and provides inputs and cost estimates to support project prioritization. The Business Relationship Lead establishes and utilizes a standardized process to define and monitor service levels for Information Technology solutions, including external Information Technology services. The Business Relationship Lead communicates business strategies and priorities to Global Information Services stakeholders, and communicates Global Information Services strategies and priorities to business stakeholders.

Job Responsibilities

•    Oversee all business analysis activities across all projects in the Harley-Davidson Financial Services Retail Lending portfolio and throughout all stages of the Information Technology lifecycle. Ensure business analysis best practices are being applied and Harley-Davidson standards and processes are being adhered to.
•    Facilitate collaboration between the business and Global Information Systems that enables Global Information Systems to map business strategies and capabilities to Information Technology capabilities and develop technology roadmaps that plan the transition from current state to future state.
•    Establish and utilize a service level management process to define and monitor service levels of all systems owned by the Retail Lending portfolio. When necessary, implement alternatives and actions to improve solution performance and increase value realization.
•    Meet with business owners of systems in the Retail Lending portfolio to understand how well the systems are supporting their capabilities. Lead the prioritization of defect fixes and enhancements and then manage the request for change process. Escalate incidents and problems with the operations team to ensure prompt attention and resolution.
•    Build and maintain strong relationships and rapport with business leadership, vendors, and Global Information Systems supporting teams. Communicate business strategies and priorities to Global Information Systems stakeholders, and communicate Global Information Systems strategies and priorities to business stakeholders.
•    Lead the activities of one or more Sr. Business Analysts and Business Analysts across multiple projects, providing leadership and ensuring quality deliverables.
•    Lead department continuous improvement initiatives and best practice areas.
•    Maintain Application Portfolio data and ensure quality metric standards are met.  The Business Relationship Lead works with the Portfolio Manager and Enterprise Architects to align business capabilities and suggest opportunities to for application rationalization

Education Requirements Bachelor's Degree PreferredExperience Requirements

•    Typically requires a minimum of 8 years of related experience in Financial Services preferable with Retail Lending or Retail Originations 
•    8+ years of relevant technology and business process experience in Financial Services
•    Deep understanding of multiple lines of business
•    Expertise working with multiple software packages, platforms, or technologies.
•    Demonstrated business analysis leadership on multiple large-scale, complex projects from inception through project close-out

•    Certification in Six Sigma, Lean, or any other process improvement methodology and demonstrated application of it to improve a business or IT process
•    Mastery of all phases of the software development life cycle including requirements analysis, design, coding, testing, implementation, and support
•    Demonstrated experience with continuous improvement processes and tools such as Kaizen, flow charts, cause and effect diagrams and pareto charts.
•    Knowledge and experience analyzing enterprise business strategies, capabilities, and processes and identifying IT capabilities that can enable them
•    Working knowledge of ITIL or any other IT service management framework
•    Demonstrated experience establishing service level agreements, monitoring service levels, and implementing system improvements
•    PMI PBA or IIBA CBAP certification


We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more.


Applicants must be currently authorized to work in the United States. 


Direct Reports: No 
Travel Required: 10 - 25% 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is eligible for domestic relocation assistance (within posted country) 

Salary Range
$76,000.00 - 135,000.00
per Year
Salary range estimated by
Plano, TX 75023, US