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Patient Services Representative

Capital Region Orthopaedics is currently seeking candidates for the full-time position of Patient Service Representative.


Successful candidates will be able to work well in a fast-paced team environment, and must be able to provide high levels of patient care in a call center setting. Preference will be given to candidates with a call center background and healthcare experience.


Responsibilities include:

  • Scheduling appointments for patients via the phone in a call center environment.
  • As the “voice of the practice,” provide a positive patient experience by demonstrating professionalism, courtesy and enthusiasm to every caller.  
  • Comfortable working on computers, telephone, and email for duration of shift.
  • After training, demonstrating fluency with scheduling and physician protocols.
  • After training, demonstrating fluency with scheduling systems, verification of demographic information, insurance coverage, workers compensation and no-fault information.
  • Performing other clerical/administrative tasks as required. 
  • Candidates must be detail-oriented, comfortable working as part of a team and at ease making independent decisions relating to scheduling appointments.   


Hours:   Monday-Friday 8:30 am – 5:00 pm with a ½ day Saturday rotation. 40 hours per week.

All Qualified candidates are welcome to apply!
Please send letter of interest and resume to: or:
Capital Region Orthopaedics
Human Resources

1367 Washington Ave
Albany, NY 12206

recblid 9qli6v14st55ghpbi3jfz6fdzdg022

Full time
Salary Range
$27,000.00 - 39,000.00
per Year
Salary range estimated by
Albany, NY 12206, US