Payroll Tax & Compliance Analyst

As a global leader in customer experience (CX) management, Sitel delivers experiences through voice, chat, and social media for 400+ clients, from Fortune 500 companies to startups. Our 90,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


Job Brief

The Payroll Tax & Compliance Analyst is responsible for the setup, co-ordination and reconciliation of multi state payroll taxes. The position collaborates with Corporate and Field divisions to ensure accounting/tax issues are appropriately identified, analyzed, documented and reported. The Payroll Tax & Compliance Analyst also assists in the analysis and reconciliation of payroll tax with various federal, state and municipal tax agencies, and our third-party service provider.



  • Reconciles all tax and unemployment liability accounts to the general ledger and investigates variances. Works on periodic, month end, quarter end, and year end payroll tax reconciliation.
  • Ensures internal controls related to payroll accounting processes are functioning as intended and are completed timely and accurately. Aggregates and provides information to support financial audits.
  • Proactively sets up tax locations in Payroll system and ADP Smart Compliance, including coordinating setting up accounts through ADP.
  • Works closely with technical departments to implement process improvements, test system changes and lead special projects within the payroll department.
  • Interacts with the Corporate and Field divisions to assist in the identification, analysis and resolution of tax accounting matters.
  • Interprets pay policies, e.g., vacation, LOA, disability, workers compensation, government regulations, withholding exemptions, etc. and ensures appropriate amounts/deductions are calculated and applied to various accounts correctly.
  • Documents payroll processes and procedures; may train payroll department staff.
  • Establish payroll tax accounts based on active work locations.
  • Establish payroll earnings and deduction components and assign appropriate tax calculations and accumulators.
  • Best practices for payroll tax compliance as Federal, State, and Local tax jurisdictional changes are mandated.



  • Bachelor’s degree in accounting, finance, human resources or business administration or the equivalent combination of education, training, or work experience.
  • Minimum of 5 years supporting Payroll Tax for multi-state payroll functions.
  • Broad knowledge of payroll principles, practices, processes and procedures
  • Knowledge of laws and regulations that affect payroll
  • Knowledgeable in the use and administration of payroll systems e.g., Workday,  PeopleSoft, ADP
  • Excellent verbal and written communication skills
  • Excellent analytical, organizational, decision-making, problem-solving, team-building and time management skills
  • Ability to prioritize tasks and work on multiple assignments concurrently
  • Ability to work under pressure of deadlines
  • Technical Skills:  Intermediate Excel, ADP Smart Compliance,
  • Certifications:  FPC or CPP issued by American Payroll Association preferred.



Salary Range
$47,000.00 - 75,000.00
per Year
Salary range estimated by
Nashville, TN 37203, US