Strategic Account Manager

Strategic Account Manager

 

Join Livingston and grow your career about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time 

JOB SUMMARY

The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients

KEY DUTIES & RESPONSIBILITIES
  • Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership.
  • Maximize existing relationships by engaging clients as their primary touchpoint within Livingston.
  • Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth.
  • Lead client renegotiations and profitability analyses.  
  • Identify and develop business growth and profitability strategy for each assigned account.
  • Educate assigned clients on regulatory changes and new requirements.
  • Maintain systems accuracy related to existing account base using key tools.
  • Prepare and facilitate client presentations and reports.
  • Promote client development and build relationships with clients through office visits and presentations.
  • Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources.
  • Escalate and project manage client issues to ensure timely and satisfactory resolution.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
     
KNOWLEDGE & SKILLS
  • Excellent communication and interpersonal skills (both verbal and written).
  • Strong organizational, time management and negotiation skills
  • Ability to drive change and deliver targeted results.
  • Proficiency in Microsoft Office (Word, Excel and Power Point.)
  • Salesforce.com experience strongly desired.
  • Collaborative team player
WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experienceEDUCATION Preferred: Associates Degree or post-secondary educationCOMPETENCIES Leading and DevelopingAccountabilityBusiness Acumen and Straight TalkInclusion and CollaborationCustomer First FocusAgility

Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.

Posted
09/24/2020
Salary Range
$46,000.00 - 92,000.00
per Year
Salary range estimated by
Location
El Segundo, CA 90245, US