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Lead Visual Designer, Digital & Customer Experience Job

Additional Locations: (n/a)



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.



About the role

This role will report directly to the Senior Manager of the Design Team/Head of Experience Design, within Global Digital Marketing at Boston Scientific. This a lead role within the in-house design team, which will work cross-functionally on Digital Marketing campaigns, cross-organizational initiatives, as well as being a key player in developing our design guidelines, including web, email, display standards. You will lead design projects from conceptual stages all the way to clear, well-defined designs. You are expected to identify pain points, generate ideas quickly, help define requirements, and drive design initiatives that provide measurable value to our customers and business. This is a strategic role, but you will also execute on the vision you set forth. You will have the opportunity to provide direction and guidance to other members of the internal team, as well as our agency partners and network of freelancers.


You are on a mission to create experiences that are as intuitive as they are delightful. To truly create exceptional experiences, you also understand the importance of content and brand story development. You are a creative-thinker and can advocate for your work through data and strong presentation skills. You work well with others, both remotely and in-person, and know how to keep the momentum going throughout a project, with a sense of humor to boot. You have experience working with a wide range of teammates and partners; in-house teams, agencies, freelancers, consultants.


Your responsibilities include:

  • Bring experience in Marketing Design and Customer Experience, with an understanding of Product Design and UX
  • Mastered the formal aspects of visual design including typography, color, and layout
  • Are an expert at designing for responsive web-based products and can communicate your ideas effectively to development
  • Are well-versed in digital best-practices for integrated marketing tactics, i.e. web-based solutions, email platforms, display advertising and social media
  • Bring experience in Implementing brand guidelines and standards to align content across multiple media and platforms. You also bring design leadership to the table, to optimize and enhance those guidelines
  • Validate external creative touchpoints for compliance with brand standards and campaign objectives
  • Demonstrate thought leadership in User-Centered Design, and are well-versed in design-thinking and processes to achieve a customer centered solution
  • Have demonstrated experience in atomic design, as well as contributing to and maintaining a Design System. You design for scale and can show that with your work.
  • Demonstrated expertise in developing compelling visual experiences that are driven by data and customer feedback
  • You are both a visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement
  • Exude a creative and scrappy spirit with rigorous attention to detail
  • Welcome opportunities to flex outside your comfort zone


What we’re looking for:

  • 7+ years of design experience across a variety of digital media, working in a creative team environment
  • BS / MS in a design field
  • Excellent analytical, verbal, writing and presentation skills 
  • Experience designing mobile first and for omni-channel design systems 
  • Expert using Adobe CC, Sketch and InVision, with experience Sketching/using InVision (or other program) for rapid-prototyping.
  • Experience designing for CMS systems a must, experience with AEM a bonus
  • Experience in concept ideation, design strategy, rapid prototyping, and visual design. You can show work examples of design from ideation and development, to implementation and activation
  • Demonstrate experience working in agile methodologies, with many different teams, including Product, Marketing, Content Strategy, Development
  • Proven track record of designing successful digital ecosystems and responsive websites
  • Expertise in creation of Illustrations, icons, and info-graphics preferred
  • Working knowledge of front-end technologies (HTML, CSS, SASS, JS). You need to be able to discuss your solutions with developers.
  • Have a solid understanding of accessibility guidelines and how to design to achieve ADA compliance
  • A comprehensive portfolio of work samples across various media, featuring excellent design, color and typographic skills
  • Experience in design for healthcare a plus


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Boston Scientific maintains a drug-free workplace.  Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Requisition ID: 466746


Salary Range
$67,000.00 - 114,000.00
per Year
Salary range estimated by
Marlborough, MA 01752, US