Posted 3 days ago
Description
- Are you an experienced, customer focused Account Manager?
- Do you have experience in the eCommerce or Digital Product space?
- Are you data-focused in your decision-making?
If you answered 'YES' to all three, we would love to hear from you!
A NASDAQ listed, global Ecommerce platform, is searching for a new Customer Success Manager to join the team. Reporting to the APAC Lead, you will be responsible for leading and managing some of the business' most popular merchants and fashion brands, and ensuring their continued success.
What you'll be doing day-to-day:
- Main point of contact across your portfolio of accounts (10-15 merchants)
- Making data-backed recommendations to ensure your clients are getting a strong return on their investment
- Customer retention - ensuring merchants are re-signing contracts
- Performance analysis - regular presenting to customers
- Cross-sell/ up-sell of the business' products
- Working closely with internal teams, from Sales and Customer Support through to Tech and Product.
What you'll need to get the role:
- A background in account management/ customer/ merchant success role(s)
- Experience working in the eCommerce space
- A strong understanding of the eCommerce/ retailer landscape in the Australian market
- A solution focused approach to managing customer accounts
- A data-driven approach to your decision-making and ability to tell a 'story'
- Solid experience with onboarding and customer retention
- Ability to present to a wide variety of stakeholders right up to C-suite
Salary: $100k + super + $15k bonus + RSU's (shares)
NB: this will be a hybrid role - three days in the office, two from home. Full working rights in Australia will be required. Some interstate and international travel may be required.
PLEASE NOTE: only those with full working rights in Australia will be considered for the role.
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