Change & Enablement Specialist (12 Month Contract)

Change & Enablement Specialist (12 Month Contract)

Sydney, Australia - Australia

Role overview

Geotab is seeking a Change & Enablement Specialist who will be embedded within the APAC Operations team to guide frontline teams through two concurrent, large-scale transformation programs — a platform migration and an internal operational transformation. This role ensures every process change, system release, and new workflow is documented, trained, reinforced, and communicated so teams are prepared and confident before changes go live.

What you’ll do

• Ensure frontline teams across the APAC region are enabled to navigate a fast-paced, high-change environment driven by a major platform migration and operational transformation.
• Create and maintain process documentation, SOPs, and journey maps; design and facilitate training sessions for each new release; run live AMA sessions; track adoption metrics; and draft internal communications—maintaining structured feedback loops between frontline and program teams.
• Identify inefficiencies in Customer Success workflows, coordinate improvements with team leads, and conduct post-implementation reviews to capture frontline feedback.
• Proactively communicate enablement needs, adapt messaging across diverse cultures and audiences, and provide clear, actionable materials to support change fatigue in teams.
• Demonstrate strong documentation and technical writing skills; design and deliver training in SaaS or technology environments; apply change management concepts (e.g., ADKAR).
• Maintain a focus on process improvement and outcomes, including post-implementation reviews and ongoing coaching to close skill gaps.

What you’ll bring to this role

• Experience in change management, enablement, learning and development, or training coordination within technology or SaaS environments.
• Strong documentation and technical writing skills—ability to translate complex processes into clear, accessible materials.
• Strong written and verbal communication skills with the ability to adapt messaging across diverse cultures, languages, and regions.
• Training design and facilitation experience—comfortable designing, delivering, and iterating training for different roles and skill levels.
• Knowledge of change management frameworks (e.g., ADKAR).
• Resilience and composure in fast-paced, high-change environments; ability to manage competing priorities while maintaining quality.
• Ability to build confidence in teams navigating change through high-quality materials and professional presence.

Note: If you are reading this far, please apply even if you feel you do not meet every single requirement.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Do not forward resumes to Geotab employees.

How we work

Geotab supports a flexible hybrid working model for in-person and virtual work. When working from home, a reliable internet connection is required. The health and safety of employees is a top priority, and we encourage work-life balance with online social events and collaborative tools.

Geotab is committed to diversity and inclusion. We encourage applications from all qualified individuals and are committed to accommodating people with disabilities during the recruitment and assessment processes and beyond. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion and accommodation policies, please contact . By submitting an application, you acknowledge Geotab’s collection, use, and disclosure of your personal data in accordance with our Privacy Policy. Read our Privacy Notice for more information.

Diversity and inclusion information

Geotab is committed to fair and equitable treatment for all and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. Participation in voluntary surveys is optional and helps evaluate our diversity and inclusion efforts. Any information collected is used for aggregated analysis and kept confidential in accordance with our policies.

#J-18808-Ljbffr