Lead Barista - The Abbey Resort (Fontana)

Job Description Summary:

Are you a natural born leader? Do you exceed expectations with your level customer service? Would you consider yourself a coffee advocate? The Café Latte Team at The Abbey Resort is the perfect place for you! Your ability to lead the team and ensure everyone does there part is vital to resort success.You have the chance to jump start the guest's day with their special Starbucks drink. You provide exceptional service by greeting guests, preparing their drink, offering additional items and starting their day off right. What are we looking for? Enthusiasm is key, your positive attitude creates a great start to the guest's day that is remembered throughout their stay. You take pride in your ability to create caffeinated specialty drinks with a smile. Lastly, you strive to achieve success of the overall resort and give guests a memorable experience.

Job Description:

BASIC FUNCTION:

Prepare coffee and food orders effectively to all guests that come in.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

* High School diploma/On the Job Training
* Two years customer service or retail experience.
* One year of supervisory experience.
* Excellent communication, organizational and interpersonal skills with the ability to maintain energy & enthusiasm.
* Command of the English language, written and verbal.
* Must be able to bend, stoop, squat and stretch to complete cleaning and inspection tasks.
* Basic computer usage skills.
* Must have basic math skills for money handling.
* Must be alert to the customers' needs and be familiar with products and ingredients to answer questions.
* Must be able to work weekends and holidays.

ESSENTIAL FUNCTIONS:

1. Greet and serve all guests in a positive and friendly manner.

2. Follow predetermined instructions regarding recipes and quantities, following drink specifications exactly.

3. Prepare coffee and food orders effectively as they are received.

4. Must follow accepted procedures for product handling and storage. All items are to be rotated and changed when needed.

5. Never touch ready-to-consume products with your bare hands. Use tongs, gloves or deli paper. Ice is considered a food item and should be handled as such.

6. Rinse and sanitize all equipment before and after each use.

7. Maintain a neat and organized work station (including freezers, coolers, countertops and floors) to ensure a safe and sanitary work environment.

8. Communicate with the Manager on duty about any problems or complaints.

9. Establish and maintain good working relationships with manager, co-workers and other departmental staff.

10. Be aware of food and product inventory to ensure adequate par stocks.

Equal Opportunity Employer M/F/D/V
Company
Benchmark Hospitality
Posted
12/01/2018
Type
Full time
Location
Woodstock, IL 60098, US