Customer Success Manager

Overview

Base pay range: A$110,000.00/yr - A$130,000.00/yr

As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. Tracksuit will base actual pay on skills and experience—speak with your recruiter to learn more.

What you'll do

• Onboard & activate: Set clear success plans and help customers reach first value quickly
• Run rhythms: Lead Quarterly Check-Ins that link product usage to outcomes
• Protect & grow: Identify risk early, build save plans, own renewals, and drive expansion
• Turn insight into impact: Translate feedback into actionable signals for Product & Marketing
• Maintain organization: Keep health data, notes, and forecasts up to date
• Level up the journey: Champion playbooks and continuously improve the customer experience
• Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with clear communication

What you'll bring

• 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
• Commercial chops (GRR/NRR, negotiation, forecasting) with a bias to outcomes
• Brand & marketing fluency: understanding why brand matters and how to prove it
• Data-literate and product-curious; comfortable guiding conversations with dashboards
• Excellent written & verbal communication across exec, user, and technical audiences
• Tools familiarity: we use Vitally, HubSpot, Subskribe, Notion, Google Workspace
• High Care + High Performance: kind, organized, ambitious, team-first

What success looks like (first 12 months)

• Portfolio meets GRR/NRR targets with reliable, inspection-ready forecasts
• Every account has a documented success plan and healthy adoption baseline
• Clear expansion pipeline with repeatable motions aligned to ICP & segment
• Customer insights inform roadmap, marketing narratives, and enablement
• Playbooks improved with your contributions

Why join Tracksuit

As Australasia’s fast-growing startup, we’ve built a world-class team of kind, ambitious, generous, and smart people. Our achievements include:

• Mumbrella Marketing Company of the Year 2022
• HRD Employer of Choice <200 Staff 2024
• NZ Hi Tech Awards, Emerging Company of the Year 2024
• AFR Best Place to Work – Media and Marketing (4th place) 2024

Tracksuit’s vision is to be used in every strategic growth conversation for leading consumer brands. We offer a transparent compensation policy, ESOP, generous benefits, and flexible working arrangements with offices in Auckland, Sydney, London, and New York.

Benefits include:

• Competitive compensation with annual reviews and transparent pay policies
• Employee Share Option Program (ESOP)
• Progressive health and wellness benefits, including an annual wellness bonus, premium EAP, and 6 weeks paid annual leave
• Generous parental benefits: 12 weeks paid parental leave, additional sick leave for IVF, gradual return to work
• $1000 personal L&D budget per Trackstar, plus growth opportunities
• Flexible working: offices in multiple cities with option for flexible in-office vs. WFH
• Epic Tracksuit welcome package

We are committed to a diverse and inclusive workplace. This role also includes up to 20% commission on top of base. We practice transparent compensation with annual full-cycle reviews and rolling promotions as you level up.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

#J-18808-Ljbffr