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Payroll Customer Service Supervisor

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group, the world’s leading contract food and support services company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC as  Payroll Customer Service Supervisor.

 

Responsibilities:

  • Supervise a Payroll Operations team in a large multi-state payroll environment
  • Evaluate and develop staff by implementing training and development plans and administering appraisals
  • Hold regular One on One meetings with team members to set expectations and raise awareness of individual performance
  • Assist Payroll Manager with team succession planning
  • Lead weekly Operations team meetings
  • Oversee Analysts activity and performance
  • Ensure team members are aware of all company and department policies
  • Maintain strong team environment through communication, motivation and consistent publication of metrics
  • Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets
  • Facilitate compliance with the escalated issues process
  • Handle escalated Customer Service calls from the field that cannot be resolved by an Analysts
  • Reduce volume of calls through root analysis and preventive measure implementation
  • Prevent unplanned/incidental overtime
  • Monitor calls to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service
  • Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements

 

Qualifications:

  • Bachelor's Degree required
  • Payroll processing and/or high volume call center experience required
  • Demonstrated leadership ability, supervisory experience preferred
  • Demonstrated customer service focus and people skills
  • Ability to perform root cause analysis and implement preventive solutions
  • Must have a technical and a data oriented mindset
  • Results-driven, energetic, deadline oriented and highly resilient
  • Proven accomplishments in process improvements
  • Knowledge of Microsoft Access, Excel, Outlook 
  • SAP experience preferred

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  216558

Compass Corporate 

JEFFERY F LANDIS 

SALARIED EXEMPT