Business Analyst Specialist



Requisition ID: 42165


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose:


Digitization and Optimization is a department within Canadian Banking Technology responsible for ensuring that efficient, cost effective, streamlined digital solutions are developed and implemented. 


Our goal is to deliver digitized solutions that meet stakeholder needs, reduce costs, maximize workload capacity and provide consistently valuable user and customer experiences across all delivery channels and back office departments.


The mandate of the Digitization and Optimization team specifically is to reduce costs related to day to day Bank processes, to increase paperless capabilities and adoption, and to improve operational efficiency in support of all areas of the Bank.


  • The Business Analyst Specialist is the main liaison between the business stakeholders and the technology development teams, responsible for ensuring the business requirements and solution vision are clearly documented and developed to meet the needs of the stakeholders.
  • Managing and overseeing work within a project team ensuring all assigned tasks are completed thoroughly, accurately and within assigned time frames. 
  • Activities overseen include; data analysis, impact analysis, cost/benefit analysis, process analysis, preparing detailed documentation of requirements for systems/process changes, and preparation of instructions/training material for users. 
  • Manage relationships with Development and other stakeholders and ensures system requirements are realized. 
  • Provides support/guidance with testing requirements, implementation, and manages transitioning the change to a steady state maintenance function.   
  • Maintain relationships with management within service, product, development and delivery areas in the execution of projects. 
  • Provide a very high level of professional service to customers (both internal and external) consistent with Scotiabank's core values. 


Key Accountabilities:


  • Ensure the end to end process is fully analyzed and documented which include all delivery channels, affected processing units and technologies
  • Ensure that requirements are clearly, accurately and thoroughly documented and understood for both system changes and/or process changes and that there is value and consistency added to the user and customer experience.  Experience must include both Waterfall and Agile.
  • Manage timely and accurate delivery of tasks for assigned projects through all stages of the project life cycle from concept to implementation.  E.g., scope work effort, track task to a project plan, map process flows, document requirements/stories, liaise with Business, Development and Vendors, Test Validation/Defect mitigation, Communication plan execution, etc., ensuring that the Senior Manager and/or Project lead are kept informed of all unresolved issues, other areas of concern and any other deviations from plans through timely and well documented reporting.


Functional Competencies:


  • Demonstrate effective leadership skills, including the ability to assume end-to-end ownership on behalf of the Product Owner during project execution, knowing when to assume responsibility for the related project deliverables, or seek approval.
  • Strong verbal and business writing skills:  with the ability to communicate effectively with different audiences and levels: - e.g. Channel management; developers and management; internal business clients, and external vendors.
  • Skilled in the project lifecycle, its various methodologies and expected outputs


Education/Work Experience:


All or any of the below would be an asset:

  • CBAP or other BA Certification
  • Design Thinking
  • Process Modelling

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time
Toronto, ON, CA