Posted 13 days ago
Description
Fleet Controller - Crane & Transport Allocator
A family owned business WA Universal Rigging & Cranes are third generation and have grown to become Western Australia's trusted and preferred rigging and crane provider. With the simple strategy of being able to provide excellent rigging, crane, & transport services to our clients for a fair price, WA Universal Rigging & Crane have continued to succeed and grow through all climates.
Tasks & Responsibilities
- Coordinate the allocation of equipment and personnel to ensure each job meets the client specification and safety standards.
- Allocated work is carried out on time and in budget.
- Provide estimates to clients in requested timeframes.
- Ensure scheduling and personnel system data is accurate and up to date.
- Contributing to relevant projects and their implementation.
- Meeting and exceeding customer service level requirements.
- Recommending process and/or system innovations to improve operational efficiency and customer service.
Qualifications & Experience
- A strong customer service focus and commitment.
- Attention to detail and the ability to work under pressure.
- Solid experience managing employee relations; leadership coaching, technical coaching, managing personnel against company values.
- Experience of coordinating personnel and equipment in a quality-controlled service environment.
- Maximise the utilisation of company equipment and personnel.
- Ability to input information into software systems in conjunction with customer interactions.
- A strong ability to solve problems and a high attention to detail.
- Excellent verbal communication and strong written skills.
- Sound general administrative skills and computer literacy.
- Ability to work autonomously and within a team to deliver outcomes.
- With leading pay rates and working conditions on offer, we provide our valued team members the opportunity to grow their skills.
Application Questions
- How many years' experience do you have as a Transport Allocator?
- How many years' experience do you have as a Fleet Controller?
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- Are you willing to undergo a pre-employment medical check?
- How many years' experience do you have in employee relations?
- How much notice are you required to give your current employer?
