Customer Experience Specialist

Customer Experience Specialist (CX)

Kenmore

• Transformative leadership and a high performing team culture.
• Not for profit salary packaging up to $18,549 tax-free.
• Free parking, onsite cafe

Are you looking for a customer experience opportunity with operational impact and ownership?

Do you want to drive transparency and improve quality of service for our customers?

We have a new role as Customer Experience Specialist that will work with our Customer Engagement Lead to deliver a variety of projects that shape how we understand and improve customer interactions.

You will take the lead on:

• Developing and implementing a customer experience strategy and plan.
• Ensuring our service delivery embraces a person-centred approach to care for our customers.
• Coordinating and resolving complaints received from regulatory bodies.
• Analysing customer data to identify trends and inform customer-centric decision making.
• Mapping our customer journeys and unlocking pain points and driving service innovation.
• Building a Voice of Customer program and managing high-impact initiatives.

About you:

Youwillbe adetail-focusedindividual withexperiencesleading teams in customer experience environment andthrivein a fast-paced environment and you have:

• Experience in responding to Government complaints and queries within a quality improvement framework.
• A personal brand known champion for embedding a customer-centric approach.
• Experience delivering CX / Customer Experience strategies and insights programs.
• Experience in implementing a customer insights program in care, community or mission led organisations.
• Leadership experience with the ability to shape and grow teams and build rapport with senior leaders.

Why Join Us?

• Transformative leadership and a high performing team culture.
• Opportunities for career development, stretch assignmentsand progression.
• Join a stable not for profit organisationwith purpose and community impact.
• Flexible working arrangements.
• 5 weeks annual leave.
• Freeon-siteparking + on-site café.
• Not for profit salary packaging up to $18,549 tax-free.
• Work in an inclusive, down to earth & welcoming culture.

To Apply, please follow the link below.

Churches of Christis one of Australia's largest and most diverse not-for-profit organisations, deliveringa range ofcareand community services acrossResidential Aged Care, Home Care and Retirement Living,Foster and Kinship CareandHousing Supportfor over 140 years.

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