Boutique Manager - Vacheron - Sydney

BOUTIQUE MANAGER

AUSTRALIA, SYDNEY

Permanent

For Those Who Seek Excellence

Join a community of dedicated professionals where excellence is both a given and a never‑ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating a fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

Boutique Performance & Business Development

• Reach quantitative and qualitative targets in line with Maison objectives
• Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals
• Initiate Boutique events and activities to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique

Clienteling

• In collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP relationships and database

Team Management & People Development

• Provide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI’s and perform above expectations
• Design the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutique
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns.
• Identify and define team’s training needs and individual development plans. Execute regular role plays and on‑the‑spot coaching, to consistently improve individual and team performance

Represent Brand Identity - Act As a Maison Ambassador

• Adhere with Passion to the values and rituals of presentation established by the Maison
• Lead by example with a high degree of professionalism
• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Act as key contact person for all interactions with the Group and International HQ

Boutique Operations Management

• Drive change management to ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont procedures are perfectly followed

WHAT WILL MAKE YOU SUCCESSFUL?

• Prior experience in people management, and proven track record in successfully managing a team
• Appreciation of Luxury and passion for service and client‑orientation
• Excellent interpersonal, communication, and problem‑solving abilities
• Entrepreneurial spirit

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

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