Account Executive Sr, Customer Base

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location

Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Sydney or Melbourne.

About The Opportunity

We are seeking a motivated and customer-focused Sales Customer Base Representative to join our team. In this role, you will be responsible for building and maintaining strong customer relationships, identifying new sales opportunities, and ensuring an exceptional customer experience throughout the entire sales cycle.

What You’ll Get To Do

• Manage and grow an assigned customer base, ensuring high levels of satisfaction and retention.
• Identify new sales opportunities within existing accounts and through outbound outreach.
• Develop a deep understanding of customers’ needs to recommend appropriate products, services, or solutions.
• Maintain accurate customer information in CRM systems and track key interactions.
• Meet and exceed sales targets, including revenue growth, customer engagement, and retention metrics.
• Prepare and deliver product presentations, proposals, and follow-ups.
• Collaborate with internal teams (marketing, customer success, support, operations) to improve the customer journey.
• Monitor market trends and competitor activity to identify new business opportunities.

Skills And Experience We Value

• Proven experience in sales, customer success, account management, or related field of minimum 10+ years.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to build rapport and long-term relationships with clients.
• Must have knowledge of solution selling and value-based selling techniques.
• Motivated, results-driven professional with a demonstrated record of success in technology or software sales.
• Experience using CRM platforms (Salesforce) is a plus.

What Would Make You Really Stand Out

• Ability to engage with C-Suite, drive business discussions identifying company priorities/goals/strategies and translate into the value Dayforce solutions can deliver to achieve business objectives.
• Proven ability to drive the sales process across cross functional teams
• Self-motivated with strong organizational and time-management abilities.
• Comfortable working toward performance targets and KPIs.
• Work effectively in a dynamic and evolving environment.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.

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