Client Advisor - Brisbane

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TAG Heuer: the Swiss Avant‑Garde watchmaker since 1860. Avant‑garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free‑minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self‑confident people who are connected to the future.

Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives by working on individual KPIs, always delivering memorable experiences and services in store.
• Supports colleagues and other team members in the boutique.
• Always has omnichannel sales in mind to ensure the best client experience, considering all possible client touchpoints.
• Proposes new ideas to develop sales (merchandising, events, product mix…).
• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided.
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long‑lasting relationships.
• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…).
• Leverages properly all tools (CEGID, Salesforce) and performs VM.
• Coordinates Aftersales operations until the return of the watch.
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…).
• Contributes to a positive, inclusive and supportive work environment.
• Contributes to the store maintenance.
• Ensures compliance with internal control policies.

About You

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results‑oriented and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!

• Sales & service oriented.
• Mature, adaptable and flexible.
• Good verbal and written communication skills.
• Well versed with the luxury goods industry and customers.
• Passion for retail, timepieces, jewellery.
• High integrity and honesty.
• Willingness to represent the brand and act as the “ambassador”.
• Team player.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.

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