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Professional Services - ServiceNow Business Analyst

Req ID: 28857 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Professional Services - ServiceNow Business Analyst to join our team in Chicago, Illinois (US-IL), United States (US).




• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.

• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.

• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.

• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform

• Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines • Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow

• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies • Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.

• Ensures that documentation is updated when change requests are approved for the project.

• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements.

• Operates as a liaison between technical personnel and the appropriate Client and / or account teams.

• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.

• Supports team information sharing and on-boarding of colleagues as the team grows.

• Provides input on processes, procedures, or new approaches.

• Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations  



• Experience with ServiceNow administration and some development

• Applicant must have excellent troubleshooting and problem solving skills

• Strong customer service skills

• Strong analytical skills

• Ability to communicate effectively with customers and peers

• Accurate and comprehensive documentation skills

• Ability to multi-task and work under strict deadlines

• Ability to respond quickly to problems and changes

• Perform duties with limited supervision

• Min 8 years’ experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, Change and configuration Management) or driving process



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Chicago, IL 60290, US