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Console Operator (Full Time) Job

Console Operator (Full Time) (Job Number:434381)


SAIC has an opening for a Console Operator located in Washington, DC.

Must have an active Secret security clearance.

Job Description:
- This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO), Voice Service Line (VSL) TWD Console Operator Service.
- Console Operator personnel provide operator assistance to the main Department of State public number.

Description of Duties:
- Supply directory services, organizational understanding and general information to callers to the Department of State.
- Transfer callers to the appropriate destination based on callers’ questions.
- Provide assistance to callers in a courteous and pleasant manner.
- Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
- Provide backup receptionist duties within the Information Management Office (IRM) when required.
- Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
- Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
- 24/7 shift work is required.



Required Experience/Skills/Attributes:

High school diploma or equivalent with 1 year administrative experience.
- Knowledge and understanding of the Department of State organization and functions.
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Ability to provide 24/7 shift work.

Desired Experience/Skills/Attributes:
- Clearance Requirement: SECRET (Active)

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit

EOE AA M/F/Vet/Disability

Job Posting: Feb 22, 2018, 4:42:31 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Full time
Washington, DC 20001, US