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Manager, Talent Operations

Job ID: 148885 
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources

About HR at Sephora: At Sephora, our people create and drive our success. We know that bringing the best beauty products, services, tools, and experiences to our clients means finding, training, and engaging the absolute best talent in the industry. Our Talent Team invests heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.


About the Role: The Talent Operations Manager provides support to Sephora’s internal Talent Management, Organizational Effectiveness and Talent Acquisition teams by creating processes and leading execution around technology, metrics and analytics, and reporting to support our ongoing Talent initiatives. The successful candidate will help identify opportunities to streamline current processes around reporting, inputting of data into our systems and tracking talent activities.


What you’ll be doing:


  • Own Performance, Objectives, MCP, and Succession modules in SuccessFactors and train our HR business partners and team members on what reporting and insights they are able to access within each of these modules
  • Responsible for enhancements and maintenance of Sephora’s Applicant Tracking System (SuccessFactors) and CRM (Avature). This includes but is not limited to: candidate application process, reportable data fields, candidate management, automated email communications, and offer letters
  • Partner with our Education team to create Quick Reference Guides for the organization
  • Conduct reporting for the talent placement activities to support the roll out of our new store operating model
  • Set up all dashboards and liaise with our global partners as we deploy our annual employee engagement survey
  • Provide reporting to HR Business Partners and Talent Team on the action plans entered as a result of the employee engagement survey
  • Maintain reporting for key talent acquisition metrics such as time-to-fill, source of hire, quality of hire, etc.
  • Act as a subject matter expert on HR technologies related to Development, Performance, Engagement and Recruiting by continuously researching new technology trends/products, while also monitoring competitor and market usage
  • Provide training and troubleshooting to the business and internal recruiting teams as needed
  • Oversee the relocation process and provide reporting to the business. Act as gatekeeper for all relocation approvals for external candidates and internal transfers.


You’re the ideal candidate if you possess:

  • Bachelor's Degree in Business Administration or related field.
  • 5 years of experience driving regional or global projects with the Human Resources function
  • SuccessFactors experience is required
  • Strong proficiency with technology and grasping new technology solutions.
  • Excellent ability to leverage analytics to support Talent Development and Acquisition efforts and business planning decisions.
  • Experience working internationally with a strong ability to understand cultural sensitivities and partner closely with team members in multiple locations and time zones
  • Must possess impeccable judgment, strong analytical skills, and exceptional client management capabilities


You’ll love working at Sephora because:

  • We are a successful company defining experiential retail with a digital focus and creating the most loved beauty community in the world.
  • We are fueled and supported by our parent company, LVMH, for growth…. And we still have an entrepreneurial DNA and a high growth trajectory.
  • We offer competitive salaries, comprehensive medical benefits, generous vacation and holiday time off, and commuter benefits.
  • We support work-life balance for all of our employees and enjoy half day Fridays during the Summer!
  • We are led by a talented, supportive, smart and kind leadership team.



SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

Full time
San Francisco, CA 94105, US