Flight Operations Data Coordinator

Requisition 13226

BASIC FUNCTION:

To ensure safety, regulatory compliance, and operational efficiency of daily flight training activities.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the performance of this job.  Other duties may be assigned.

 

  • Regularly review current and forecast weather conditions, TFRs, and NOTAMS data for impact on flight operations throughout Florida and Southeastern USA, as appropriate for current flight operations.
  • Collect reports from flight instructors and students regarding flight conditions.
  • Review and verify each student’s personal documentation to ensure compliance with applicable regulatory requirements prior to releasing them for flight.
  • Prior to flight release, review student's knowledge of weather conditions, planned/alternate route, applicable regulations, safe operating practices, and noise abatement procedures by utilizing scenario based questions. Verify that the Flight Risk Assessment Tool (FRAT) has been completed properly and appropriate risk identification and mitigation measures have been taken in accordance with FSA procedure. Additionally, check for both dual and solo flights that nori-US citizens have a current, correct, and valid TSA clearance on their person for all flight training missions.
  • Ensure that aircraft are not released if current and forecast weather conditions exceed student or company limitations.
  • Remain alert for weather conditions that are not as reported or forecast, taking into consideration limitations of automated weather reporting.
  • Track the progress of solo student flights.
  • Record details of each solo flight on the Operations Student Pilot Tracking Form.
  • Regularly review departure and arrival board. Keep track of each aircraft's location, route, due back time, etc. for both dual and solo flights.
  • Monitor local ATC and company frequencies to monitor training activity, as well as compliance with noise abatement procedures.
  • Keep operations management informed of any delayed or diverted flights due to weather and/or maintenance issues. Follow EAP procedures as applicable for each case.
  • Monitor scheduled vs. actual training activity. No training activity may be cancelled by student or instructor without consultation with operations duty officer.  Alert company aircraft of any incoming hazardous conditions and recall solo students flights if appropriate.
  • Ensure that all students and instructors utilize the practice area traffic board correctly and monitor carefully to ensure traffic is distributed across all areas as evenly as possible.
  • Alert management of any aircraft accident/incident or flight hazard involving FlightSafety aircraft.
  • Monitor the daily schedule and follow up with instructor pilots who do not attend scheduled flight activity.
  • In down times, perform general clerical support functions, such as preparation of correspondence, sending and data entry, etc.
  • Communicate and coordinate with Scheduling, Dispatch and Flight Operations regarding daily work responsibilities
  • Maintain FlightSafety's commitment to customer satisfaction while performing job duties.
  • Exhibit and practice professional and courteous behavior while interacting with both internal and external customers, in person and in telephone conversations.
  • Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
  • Accountable for the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
  • Accountable for the accuracy and completeness of assigned tasks.
  • Adhere to required work schedule including prompt and regular attendance.

     

     

    OTHER DUTIES AND RESPONSIBILITIES:

     

  • Other duties as required.

     

     

    SUPERVISORY RESPONSIBILITIES:

     

                N/A

     

    CONTACTS:  The employee must display a service-oriented demeanor to both internal and external contacts and promote a positive image of FlightSafety, while performing the duties of the job.

     

    INTERNAL                 -           All FlightSafety Employees

     

    EXTERNAL                -           Customers, students, vendors and general public

     

    QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION AND/OR EXPERIENCE: (Minimum Requirements)

     

  • High school diploma or Certificate of High School Equivalency (G.E.D. –demonstrated satisfactory performance in the General Educational Development Testing Program) with two to three (2-3) years related experience and/or training, or equivalent combination of education and experience.
  • Preference given to those with a college degree.
  • Dispatch experience preferred.
  • One to two (1-2) years experience in customer service.

     

    CERTIFICATES, LICENSES OR REGISTRATIONS:

     

  • Accredited courses/degree in Dispatch preferred but not required.

     

    OTHER SKILLS AND ABILITIES:

     

  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
  • Aviation terminology/background desired, but not required.
  • Strong verbal and written communication skills.
  • Ability to remain calm under pressure.
  • Think logically and decisively.
  • Excellent organizational skills
  • Ability to interact with various levels of management in a professional manner
  • Able to work unsupervised, as needed
  • Ability to adapt to changing schedules and high pressure situations
  • Ability to interact with varied customer base (current and/or prospective) while providing high level of customer service.

     

    EQUIPMENT KNOWLEDGE AND SKILLS:

  • General office equipment: PC and/or compatible computer with printer
  • Various office equipment: FAX, Copier, Multi-line Telephone

     

    SOFTWARE KNOWLEDGE AND SKILLS:

  • Microsoft Office

     

    PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representatives of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms; and talk or hear. The employee is often required to stand; walk; and sit; the employee may occasionally stoop, kneel, crouch, or crawl.

     

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

    The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.