Process Development Manager

Job Summary

The Senior Project Manager has the ability to oversee concurrent projects, while managing and supporting project execution, ensuring that customer needs are met in a compliant manner.    He/she serves as the primary and centralized contact and liaison between C3i Solutions and the Client’s cross-functional teams and external vendors/partners.  This position provides advanced project management, guidance, and direction for project management methodologies, and brings thought leadership to the area of process and project management.


Principal Responsibilities (Essential Functions):

  • Manage operational processes for all delivered promotional assets.
  • Facilitate status meetings for clients and stakeholders.
  • Interview client and other stakeholders to determine all project requirements.
  • Develop requests for proposals and present to client as required.
  • Manage project scope and change requests, assess impact to project budget and timeline.
  • Identify and coordinate joint milestones and deliverables due from the internal and external partners and ensure these are received in a timely manner per the project plan.
  • Maintain client communications and serve as the primary contact for designated Client and other business partners in communications relating to the project.
  • Provide business consultation to cross functional team members and external vendors on all project related issues and decisions.
  • Design, develop and execute initiatives for innovative customer solutions.
  • Leverage experience and knowledge gained from previous projects and product launches to provide business consultation to various internal and external partners.
  • Manage ongoing work against project plans, calculate and report on rate; estimate to actual and other key project metrics including but not limited to project status, data feeds, production and application development.
  • Serve as subject matter expert for departmental project related initiatives.
  • Possesses and is able to teach many of the skills that are required for the successful planning, execution, delivery and support of projects and their products or services.
  • Design, develop, and generate custom reports for internal and external distribution.  Ensure that data is accurate and that format is compatible with client needs
  • Complete required systems training and certifications.
  • Attend conferences and other business-related functions in order to promote the image and objectives of the organization.
  • Coordinate and facilitate weekly client status meetings, prepare agenda and complete minutes.
  • Manage and participate in 3rd party vendor meetings, as required.
  • Develop and maintain project Standard Operating Procedures, Process Flows and Business Rules.
  • Manage all client and vendor email and phone communications in a timely and proactive manner.
  • Mentor less-senior personnel in aspects of the profession such as leadership, methodology, tools, people skills and navigating politics.
  • Other duties may be assigned.


Supervisory Responsibilities                     

May manage on-site team; carry out management responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and developing employees; addressing complaints and resolving problems.


Job Requirements


·Based upon Client specific business requirements, minimum of a Bachelor’s degree (B.A.) from four year college or university or equivalent combination of education and experience; a medical license may be required; minimum of three to seven years of related experience (client relationship management and/or training).

Must also possess:

  • Strong communication skills
  • End-to-end project management experience
  • Process development experience
  • Strong organization and coordination skills
C3i Solutions
Full time