Customer Service Representative (EPCS068) - Terrell, TX



Job ID:  143202


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Summary


We are currently seeking a highly motivated individual to fill our construction related storefront Customer Service Representative position in Terrell, Texas. The function of this position is to provide a great customer experience by: entering/processing orders, creating purchase orders, inputting job orders, creating fabrication sheets, and coordinating with production schedules. Being able to handle issues such as questions from the customer, order status, delays, and others issues are very important.


Essential Duties and Responsibilities


  • Successfully enter/process orders for the following products: Standard stock lengths, custom stock lengths, brake-metal, curves, sunshades, and fabricated parts for the Project Management group.
  • Accurately create purchase orders for buy-out items for the Project Management Group.
  • Accurately create jobs in the ERP system (Vantage) custom stock lengths, fabricated parts and buy out items.
  • Coordinate and follow up with the production group to schedule and maintain product delivery dates to meet customer’s needs.
  • Identify issues that would cause delays in material delivery, communicate internally to the PM team and resolve such issues in order to satisfy customer’s delivery requirements.
  • Promptly prepare submittal packages for the Project Management group for new projects.
  • Accurately prepare warranty documents for approval for all completed jobs by the Project Management group




  • Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of your job
  • Must have experience in a construction related customer service role, preferably in the glazing or architectural aluminum industry
  • Must have strong math skills.  Able to convert inches to feet and inches and vice versa
  • Strong customer service skills as well as ability to negotiate customer conflict
  • Industry experience a plus
  • Must be able to communicate effectively with internal and external contacts & conduct themselves professionally; excellent written & verbal communication skills and the ability to multitask frequently
  • Organized, self-starter with the ability to handle multiple duties and prioritize workload with minimal supervision
  • Professional and pleasant telephone etiquette
  • Good computer skills in Microsoft Windows environment. Basic knowledge of Oldcastle BuildingEnvelope standard products and their applications a plus (Vantage & EPICs)




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job


Additional Information


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link. 

Oldcastle Inc
Full time
Terrell, TX 75160, US