Dispatcher - RMC


Job ID:  139067


Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut.  As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges.  The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you!  If you’re up for a rewarding challenge, we invite you to take the first step and apply today!




The primary responsibility of the ready mix concrete dispatcher is to provide “on time” service to the customer and to control the flow of equipment and manpower at their respective plants and efficiently manage those assets.  This requires taking responsibility for driver activity and equipment utilization from the start of the day up to when the driver has been either released for non-delivery assignments or released to go home.  It is also the shipper’s duty to ticket loads in a timely manner and then closely monitor and track trucks from the start of the order until it is completed while continually making sound decisions that will maintain service levels to all customers.  The dispatcher must also be proactive and communicate effectively with co-workers and customers.



REPORTING: Dispatcher will print the Daily Order Review Report from the automatic emails along with the Preliminary Invoice Register report from Command. Any truck time that should be charged is noted on the Preliminary Invoice Register and both reports are placed in the sales dept. for daily review and approval.


TICKETING:.  Dispatchers should make sure that drivers are present and ready to load, verify where trucks are in the loading sequence before ticketing especially on startup. Directions, load size, extra products, slump, air, cement type or brand and truck types should also all be noted before ticketing the order to a plant.


DAILY “KEY ORDER” MANAGEMENT: Dispatcher will work with the Scheduler at the start of the day on a plan to alert Batchmen, Truck Foreman and Drivers of any “Key Orders” that have been flagged by the Quality Control Manager.


COD ORDERS:  It is the dispatcher’s duty to make sure all COD orders are collected and verified for the correct amount via radio contact with the driver on each COD delivery. On all credit card COD sales, it is the responsibility of the dispatcher to verify that the credit card has been run and approved before delivery and to make sure any balances have been run as well. 


POST TRIP TIMES:  If a driver has already been to the water tank and has not put themselves in post trip the dispatcher should manually put into a “post trip status”.  These times should be then noted on the DISPATCH SHEET and recorded later by the Scheduler or Customer Service/Dispatch Manager. 


DRIVER/DISPATCH SHEETS:  A Driver/Dispatch sheets should be used by the dispatcher to record the daily activity of drivers including start times, all breaks taken, assigned lunches, appointments, early offs, vacations, problems, etc. A copy of the daily start time sheets are to be left with the Sales Coordinator as well as the Customer Service/Dispatch Manager at the end of each day.


TRUCK BREAKDOWNS:  Trucks that are temporarily broke down should be flagged by the dispatcher with an appropriate truck color to designate that they are out of service. 


ACCIDENT/INCIDENT: In the event of an accident/incident the dispatcher will work with the scheduler to notify any emergency services as needed, dispatch truck foremen or available field personnel to site, and send out an email to the Customer Service/Dispatch Manager, Division Manager and Safety Dept.


LATE OR INTERRUPTED SERVICE:  Dispatcher will call or instruct someone else in customer service to call the customer if an order is going to be late or if their service will be interrupted or stopped.  This should be done proactively, if possible, rather than waiting until the load is late already or the customer is out of concrete.


STATUSES:  Dispatchers should pay close attention to driver statuses especially noting all statuses that exceed pre-programmed parameters by 10 minutes or more.  Statuses should be verified by phone, radio or Trakit and corrected on the tracking screen.


PLANT BREAKDOWNS:  If a plant breaks down, batchman should do a quick assessment of the problem and notify the dispatcher within 10-15 minutes and give their best call on how long the plant will be down. If a determination cannot be made, the dispatcher will then start moving trucks and orders to other plants.  This will be done under the supervision of the Customer Service/Dispatch Manager and Plant Foreman.  Customers should be called if this affects their orders, or service.


COMPUTER BREAKDOWNS:  If the computer system goes down, the dispatcher will direct the batchman write tickets. They will organize written orders or order schedules so that they can manually dispatch from them.  Customers should be notified as well if they will be affected by the breakdown. 


REJECTED/LOST LOADS:  Any and all loads rejected because of mistakes, time or quality issues should be reported to Dispatch Manager for instructions on disposal of the concrete and or any credits due the customer. 


SELECTIVE TICKETING:  If a customer requests specific drivers on their order, every attempt should be made to accommodate their request.  If however, their request

adversely affects the schedule, service to other customers or becomes costly by holding   a specific driver or drivers, it should be avoided and the dispatcher should then let the customer know what their options are.  


PUSH-TO-TALK/TRUCK RADIO TRAFFIC:  PTT or truck radio radio traffic should be limited to company business only.  Dispatchers should answer calls from drivers as quickly as possible or acknowledge that they will get right back to them if they are tied up with something else.  No arguing or swearing over the radio will be allowed.  As a good dispatch practice, dispatchers should greet each driver over the radio every morning and the same in the evening when the driver is released from duty and given a wash time.


SCHEDULING SCREENS: Dispatchers should monitor their individual plant scheduling screens so that orders and /or trucks can be moved efficiently between their plants as demands warrant.  The Scheduler or Customer Service/Dispatch Manager will help coordinate the movement between dispatch locations.  It is very important that dispatchers work with the scheduler to adjust their fleet lines at each plant as they release drivers from work so that the demand graph is accurate.   This will help the Customer Service Reps taking the orders from over-booking.  (Note:  It is usually better to move orders than trucks when rescheduling)  


DISPATCHER CHANGES:  When leaving for a break, lunch or for the day the dispatcher will inform the relief dispatcher of all important information regarding pours

that are on going or soon to start. They will also explain the tentative game plan they have in mind for their screen and any current driver, plant or delivery issues.




Minimum high school education–business, logistical and or communicational training.  Building industry background desirable.


Must be able to multi-task with excellent organizational and planning skills.


Good computer skills with knowledge of current operating systems and office suites.


Able to analysis problems quickly and make good decisions


Reliable attendance and work record.


Good phone and communication skills.


Thorough and detailed orientated.


Must be willing to work longer hours.


Able to handle pressure and stress while staying composed. 


Must be able to demonstrate teamwork ethic.


Must be able to work and communicate well with dispatch employees and other departments.




On time delivery percentages.


Driver utilization percentages.


“Ready to Load to Loading” Efficiency.


“At Plant to Post Trip” Efficiency.


Cubic Yards per Man Hour targets


Dispatch Efficiency Report


Low mistake ratio.


Communication and cooperation feedback from Driver/batchman.


Customer feedback through sales and management.


Written yearly reviews.


I have read and understand the job description, duties and responsibilities listed above and understand that additional responsibilities or duties may be added or changed at any time.  The above job duties and expectations will the basis for yearly reviews and employee assessments.


What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Tilcon Connecticut Inc. is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link. 


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