Registered Nurse - Call Center

Staff World Services | Sacramento, CA, 95828, US

Posted 11 days ago

Description

On site and day shift.

Base pay range: $46.00/hr - $59.00/hr

Respond to transferred calls from patients, providers, and pharmacies
Monitor and respond to triage calls by speaking directly with patients or caregivers
Quickly determine urgency of a patient call based on brief assessment of the patient's condition and review of their medical record
Respond to incoming calls for critical lab and radiology results and coordinate management with the appropriate care team unit or clinician
Use clinical decision-making and assessment skills to direct patients to level of care needed (emergency room, urgent care, walk-in clinic, primary care, or home care), including arranging emergency transportation if needed
Document accurately, completely, and in a timely manner in the electronic health record
Work across all departments including, but not limited to, primary care, external specialties, pharmacies, radiology office, and laboratories

Associate's degree in nursing
Possess and maintain a current Registered Nurse (RN) license in the state of California
Minimum of 3 years of experience in direct patient care
Bilingual skills preferred (Spanish, Dari, Pashto)
Experience with Epic EMR
Ability to communicate clearly, compassionately, and calmly with patients, caregivers, medical professionals, coworkers, and community members
Ability to work with ethnically and culturally diverse populations
Process a broad knowledge base of physical, mental, and social needs for our population
Active CPR and BLS Certification
Interpersonal awareness helps strengthen our commitment to equitable and compassionate care for all

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