Posted 8 days ago
Description
Technical Support Engineer - Integrations
IDR is seeking a Technical Support Engineer - Integrations to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment. The company specializes in cutting‑edge technology solutions and is dedicated to delivering exceptional customer service.
Position Overview
- Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
- Respond to escalated situations where first‑line support has failed to resolve issues, offering in‑depth troubleshooting and resolution.
- Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions.
- Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases.
- Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform.
Requirements
- Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder).
- Understanding of email troubleshooting (e.g., Office 365, Exchange).
- Knowledge of web services (SOAP, REST).
- Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems.
- Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet).
Benefits
- Competitive compensation package
- Full benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry‑leading organization.
Why IDR?
- 25+ Years of proven industry experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
Additional Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Information Technology
- Industry: IT Services and IT Consulting
