Posted 14 days ago
Description
Job Summary
The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish‑speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities
Conduct business‑to‑business sales and customer service with a focus on building and developing relationships with our Spanish‑speaking customer base.
- Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty.
- Perform basic cashier functions and loading products into customer vehicles.
- Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock.
- Analyze basic inventory information to determine product availability and re‑order status.
- Promote our private label brands to maximize TRS gross profit.
- Educate prospective customers on our competitive advantages (best people, best technology, and best price).
- Possess and maintain a thorough understanding of our website and educate our Spanish‑speaking customers on how to best‑utilize our “Brick and Click” business model.
