Posted 9 days ago
Description
Responsibilities
- Support the integration of new technologies into operations.
- Support desktop and server hardware, operating systems, middleware, messaging, and network architectures.
- Support data communications systems and equipment.
- Perform system software, application, and hardware upgrades.
- Install, upgrade, and maintain desktop systems.
- Monitor and analyze the operation of systems and equipment to ensure proper functioning of lines, hardware and software.
- Notify management and customers of system and network troubles.
- Identify and resolve problems using structured troubleshooting methods, techniques and tools for systems, applications, data communications and electromechanical equipment.
- Provide basic help desk support for customers areas, including providing information on trouble resolution.
- Prepare and maintain standard operating procedures, documents, drawings and system documentation including operating manuals.
Qualifications
- 3-5 years of experience supporting related technologies.
- Technical degree or equivalent military training or related work experience.
- Hands-on knowledge of applicable technology models.
- Hands-on knowledge of technology architectures and products.
- Hands-on knowledge of computer system hardware.
- Hands-on knowledge of network topologies and hardware.
- Working knowledge of middleware integration and networking software.
- Hands-on knowledge of diagnostic hardware and software tools.
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Job Details
Location: Chicopee, Massachusetts
Full time
Job Category: IT, Telecom & Internet
Union Status: Non-Union role
Pay Range: $70,000 - $85,000
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.
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