IT Support Engineer

Who We Are

At Concurrency, we embody innovation. We’re not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what’s achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you’re fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.

Who We’re Looking For

We’re excited to add a IT Support Engineer to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment. At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions: Be Yourself; Be Bold; Have a Growth Mindset; Be the Difference; Assume Positive Intent.

What You’ll Do

• Provide tier 1-3 support to end-users
• Assist in creation of new user accounts
• Assist in the set-up of new equipment and devices
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• May review and evaluate new computer hardware and software products
• Configure, prepare, and ship laptops and other equipment for new hires and remote users
• Be available for on-call support for onsite IT issues as needed
• Assist in the tracking of hardware and software inventory
• Assist and interact with hardware and software vendors
• Assist in Corporate IT projects

What You’ll Need

• Understanding of Microsoft Products including Office365 and Active Directory
• Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
• Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
• Technical certifications such as A+ or Microsoft Certifications
• Ability to multitask and work without direct supervision
• Ability to work in a fast-paced environment and always maintain professionalism and confidence

What Will Set You Apart

• Bachelor’s Degree in Information Technology or related field
• Passion and willingness to learn and use new technologies
• Readily adaptable to change
• Excellent interpersonal and communication skills
• Team and customer focused with a collaborative work style
• Strong troubleshooting skills

Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs and comprehensive training opportunities to thrive both professionally and personally.

#J-18808-Ljbffr