Posted 11 days ago
Description
Desktop Support Technician - Grass Valley, CA
Start Date: ASAP - March 2026 with possible extension
Schedule: Monday-Friday 40 hrs (8am-5pm)
Experience: 2-3 years; experience with deployments of devices, PC setups and migrations.
Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end‑user computing environment.
Responsibilities
- Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
- Provide support to client‑identified VIPs.
- Respond to change management requests including installing new PC equipment, providing end‑user desk‑side support and related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk‑side support activities.
- Display outstanding technical and professional service skills at all times.
- Meet established customer service satisfaction levels and operational/customer service metrics as outlined in guidelines.
- Proactively communicate with end‑users and service‑desk personnel regarding arrival times, repair estimates and status.
- Understand and follow all documented service‑operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
Requirements
- Technical school certification or equivalent of 1‑2 years of relevant experience.
- Knowledge of relevant software and hardware systems.
- May require additional customer‑specific certifications or training as required.
Skills
- Excellent communication and customer‑facing skills.
- Strong oral, written and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift/move computer equipment up to 50 lbs.
- Must own a basic repair kit.
- Additional requirements may exist if offer of employment is extended.
Additional Information
- All candidates must be willing to undergo a strict drug and background check by our customers.
- F2OnSite adheres to all state laws regarding background checks.
- The position requires specific work hours; the work hours are not flexible.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology; IT Services and IT Consulting
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