Manager, Client Services

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy company in America. PharMerica operates more than 100 institutional pharmacies in over 40 states and serves nursing facilities that care for approximately 350,000 patients.



Under the general direction of the Director, Client Services, delivers on the company’s value proposition to its clients. The Manager will have a strong skillset on the organization, presentation and understanding of data analytics.  They will need to support a team which cultivates and maintains on-going strategic client relationships and partnerships.  A successful manager will assist their team’s goal in the overall retention of their Book of Business.


Essential Functions:

•             Reports to and teams with the  a Client Services Director, supporting that Director’s Account Managers and Accounts..  The Manager will consistently compile data in accordance with our Pharmacy Optimization Strategy, helping the Director to strategize and deliver solutions for clients.  They will work directly with key PharMerica and client management team(s) to deliver on client commitments and to meet service-level agreements.  

•             Manager is able to articulate their job knowledge, operational processes and overall Account Manager functions and responsibilities.

•             Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.

•             Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.  This includes solution selling or up-selling of PharMerica products and services.

•             Manages their client base through the companies CRM software.  This includes the tracking and management of Activities, Tasks, Contacts, and other material events with clients.  It will also document the up selling of Pharmerica Products and Solutions, and how those relate to the overall retention strategy.

•             Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities.  The Account Manager will also provide educational materials to facilitate compliance with PMC procedures, tools and resources.

•             Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

•             To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Position Qualifications

•             Education/Learning Experience

             Required: Bachelor’s Degree in business or related field

             Desired: MBA

•             Work Experience

             Required: N/A

             Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.

•             Skills/Knowledge

             Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team

             Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

•             Licenses/Certifications 

             Required: N/A

•             Behavior Competencies

             Required: customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge


Physical Requirements/Demands of the position


•             Standing


•             Sitting


•             Walking


•             Lifting


•             Travel 40%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Full time
Louisville, KY 40201, US