Department Manager

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By uniting everyone, you foster an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping H&M and your team succeed. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, stay aware of strengths, opportunities, and competitors, analyze sales, and create plans to optimize results and profits.

A Day in the Life

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify departmental strengths, commercial opportunities, and act on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
• Follow up that your team promotes our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department cost‑efficiently.
• Maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
• Handle all administrative routines for people and operations correctly.

Fashion & Trend Awareness

• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge and other relevant information during customer interactions.

Team & Development

• Recruit, onboard, manage performance, upskill, and develop your team in‑store.
• Complete performance evaluations and succession planning to support business and team needs.
• Retain and share your knowledge and skills with the team.
• Collaborate, plan, and work with the Visual Merchandiser team.
• Give and receive feedback to learn, develop, and support each other.
• Plan and schedule the team.
• Communicate with store colleagues to inform, motivate, and inspire—daily and weekly meetings.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in onboarding, introduction processes, training, and courses relevant to your role and future development.

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas.
• Present high‑fashion quality, visual, and commercial product presentation with good garment care.
• Maintain good stock levels and provide input on allocation to the area team.
• Ensure garment cycle – from delivery to presentation – and fitting‑room routines follow internal standards and tools.
• Apply best practice for all in‑store OMNI services and tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain strong pricing signs following global and local guidelines to ensure consistent price perception.
• Update and upkeep BOH areas for all colleagues (key information, health & safety, tidiness).
• Oversee the opening and closing of the store daily.

Who You Are

• You are a strong leader who enjoys taking responsibility for others.
• You are ambitious, an effective communicator, supportive, an analytical solution finder, and capable of working with numbers and statistics.
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• H&M is a values‑driven organization guided by our seven unique values.
• You will have access to our Colleague Resource Groups (CRGs) for community and networking.
• We are an inclusive company that encourages you to be yourself at work.
• Your career growth has no limits in our global talent community.
• We support your overall wellbeing with health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, and a community day.
• You can express your personal style with an employee discount at H&M, Other Stories, and COS.

Additional Information

Compensation: expected base salary range is $24.15 - $28.50 hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements and may include additional duties assigned at the company’s discretion.
• H&M, in good faith, has assessed the posted range of compensation as the accurate range for this role and location at the time of this posting. The range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question.

Benefits

• All H&M employees receive a staff discount card for all H&M Group brands.
• Employee Incentive Program – HIP is available to all employees.
• Additional benefits include 25% staff discount, medical‑pharmacy‑vision‑and‑dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401(k), commuter benefits, health and dependent care FSA, and voluntary benefits.

Inclusion & Diversity

H&M is part of the H&M Group, which is committed to inclusive, diverse, and equitable workplaces worldwide.

We strive for a fair and equal process and kindly ask you not to attach a cover letter in your application to avoid unintentional bias.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion—a world with one ultimate goal: to unleash self‑expression. As an H&M colleague, you’ll be encouraged to be yourself, take on new responsibilities from day one, learn life‑long skills, and make big dreams come true. We are committed to fostering a culture of inclusion and belonging and actively seek colleagues who share our commitment.

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