Restaurant Manager (San Diego, CA)

This job posting is for our stores located in Downtown San Diego, Mission Valley, Point Loma, and UTC.

Restaurant Manager – Job Summary

Tender Greens delivers inspired food, friendly service and great value in a comfortable space. As a Restaurant Manager, you are responsible for encompassing our goal of providing each guest with a truly wonderful experience as well as assisting the Executive Chef in the overall management of daily restaurant operations and leading the team members. It is the expectation that the Restaurant Manager is fully certified or in the process of being certified in all Team Member Front of House and Back of House positions and displays a long-term commitment to growth with Tender Greens.

Responsibilities

• Leading Team Members: Guiding team members by exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment; ensuring team members adhere to established policies and procedures.
• Ensuring day-to-day practices related to team members are adhered to, including initial new hire and payroll documents completed in a timely manner; new hire training requirements within expectations; and offboarding procedures completed for terminated team members.
• Reviewing the completion of members training checklist and certification using Tender Greens Training Certification Process.
• Conducting daily line-ups to communicate, train and educate team members on changes, new processes, products or equipment.
• Completing daily time edits and obtaining signatures from employees.
• Coaching, mentoring, and managing team member relations in partnership with the Executive Chef and People Services.
• Ensuring all team member injuries are reported at the time of injury following Tender Greens protocols.
• Ensuring employee safety training is completed in a timely manner and safety standards are adhered to.
• Ensuring Covid-19 protocol by taking employee temperature daily, abiding by the Covid-19 prevention plan, and filling out the confirmed/possible Covid-19 case questionnaire.

• Financial Management: Managing Purchase Tracker daily and ensuring operating costs are in line with budget, as well as ensuring transfers are completed in the Inventory System and captured in the Purchase Tracker.

• Executing Operational Initiatives: Following up on and resolving guest complaints either in person or by phone; ensuring all guest injuries are reported at the time of injury following Tender Greens protocols; supervising the opening and/or closing of the restaurant depending on schedule; ordering restaurant items including IFS, Meat, Produce, Drinks, Wine & Beer, office supplies, uniforms, gift cards and menus; submitting and approving invoices in Plate IQ; submitting electronic expense reports (through Concur) to Accounts Payable on a weekly basis; submitting catering orders and reviewing upcoming orders daily; ensuring that Point of Sale System (Aloha & Olo) functions are performed according to policy (e.g., comps, re-opening/reprinting checks, same-day refunds, system refresh); completing daily line checks, monthly walkthroughs, and Hazard Checklist; conducting nightly notes and entering sales into the purchase tracker; performing other related duties as assigned or requested.

• Qualifications: Strong culinary background preferred; demonstrated leadership skills, including coaching, directing, and motivating a team; proficient in MS Office and Google Docs; excellent written and verbal communication with a positive and outgoing personality; customer service focused and solution oriented; capable of delegating multiple tasks; able to work in a fast-paced and high-stress environment; ability to work a flexible schedule based on restaurant needs; ongoing current Food Safety Manager certification.

• Physical, cognitive, social, and environmental requirements: Must be able to lift items up to 50 lbs; repetitive movements and ability to stand/walk for long periods; capable of working in a hot kitchen environment; sight, speech and hearing necessary to communicate; various safety and health requirements including ability to work nights & weekends. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Pay rate range for this position is $27-29 hourly.

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